Venue Manager

3 months ago

Spring Hill, Australia Ovolo Group Full time

Founded in 2010, we’re an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

**About you**

We are on the lookout for an incredibly talented **Venue Manager** who will drive and mentor an already exceptional team. You will be able to influence and motivate the team and ensure our guests receive a memorable, world class experience.

Reporting to the General Manager, we require someone who can showcase great talent and has strong focus on service and guest experience. You will have a strong FOH background and in operations and be leading from the front and setting standards high, managing the venue from end to end, ensuring a smooth operation of all moving parts across the venue.

In such a key leadership role, you are backbone to our business and it's your job to ensure that you maintain the highest level or service, most importantly every one of our customers receives an experience that'll leave them yearning for more.

The food and beverage space is the stage and your role is ensure that as you conduct to incorporate every little detail into your masterpiece: live music, entertainment, lighting, cocktails, exquisite food, Ovolo styled staff to serve, provide and meet every expectation to delight our guest flawlessly.

**The Gig**
- Leading from the front, ensuring your team understand what exceptional looks like everyday
- Up-skilling and developing each team member specifically around premium product knowledge and service standards
- Accountability for day to day operations and business performance
- Ensuring each and every guest has a seamless and entertaining experience in our venue
- Finding growth opportunities, activation and delivery
- Effective financial management around Cost of Goods Sale, sales budgets and profits
- Effective stock management, quality improvement and reporting
- Leading a large team of passionate individuals to ensure that they are consistently delivering an exceptional experience to our guests;
- Maintaining a vibrant and inviting atmosphere, ensuring our venue is always immaculate;
- Ensuring that our focus is always on the guest and their experience;
- Managing strong financial controls as well as initiating and executing growth strategies to increase top line sales.
- Monitor service standards and procedures followed by team members and take action where standards not achieved including informal and formal performance management processes
- Proactively drive team morale and promote a productive and enjoyable team culture and environment
- Make decisions and take appropriate action in regards to problems or conflicts between team members
- Ensure optimum efficiency and achievement by focusing on business needs, setting priorities and maximising productivity and development of strategic organization goals that pertain to hotel and F&B operational performance and achieve business goals
- Implement and monitor feedback mechanisms to improve operations and the service culture

**What you'll get...**
- Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with.
- Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
- Receive Hotel benefits in rooms and our fabulous F&B outlets
- Stay Fit and Fabulous; be involved in our Wellbeing Programmes
- Develop relationships and make a difference to other people’s lives through our Community Programme

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