Portfolio Services Front Office Support, Vp

2 weeks ago

Sydney, Australia State Street Corporation Full time

-State Street Corporation
Sydney, Australia

Posted 10 hours ago Permanent Competitive
- Portfolio Services Front Office Support, VP**Who we are looking for**
The APAC Regional client Lead for the Alpha Front Office Support team, jointly with the regional leads in
- EMEA and NAM, will build and lead a team of functional support associates to deliver best-in-class- partnership with implementations, technology, data, front, middle and back office teams, as well as
- contracted third-party vendors.
- Our team is:
- Passionate about innovation
- Knowledgeable about global portfolio management, trading, compliance and analytics
- across asset classes
- Committed to a streamlined client experience
- Dedicated to helping our clients make easier and more informed investment decisions to
- optimize returns and manage risk.

**Why this role is important to us**
The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM.
- State Street AlphaSM redefines the common definition of 'alpha' to mean powering better performance and outcomes at every point on the investment lifecycle and is the first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses.
- Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.
- **What you will be responsible for**
As the Regional client Lead for APAC you will- Collaborate with the implementation team to build, test, and roll-out the new service function as part of a multi-year phased implementation
- Manage a team of support associates to deliver best-in-class support using frameworks for service consistency, streamlining operational processes for resolving inquiries/issues with a sense of urgency, and ensuring work is documented for data quality and process transparency
- Proactively communicate with the client and executive team to manage client/stakeholder expectations, provide updates on high priority issue resolutions and timelines, and identify

improvement opportunities for product and service team performance
- **What we value**
These skills will help you succeed in this role- Deep working knowledge of financial instruments and the investment lifecycle, including Equity, Fixed Income, Derivatives and Combinations
- Proven ability to lead a high performing functional support team with experience effectively building processes, hiring, coaching, supervising, and evaluating team members
- Exceptional relationship and collaboration skills in order to cultivate and grow relationships and partner/influence others to deliver best-in-class service
- Strong communication and presentation skills including for executive audiences
- Strong prioritization and strategic decision-making skills, with the ability to manage multiple and competing priorities
- Client-service mindset
- Process and efficiency oriented

**Education & Preferred Qualifications**
- 10+ years of experience, including 2+ years of experience in a supervisory/people management role
- Bachelor's/Master's degree in Finance, Economics, or other relevant area
- CFA, CIMA, CIIA, or CFS certifications, preferred
- Familiarity with industry software providers to promote platform interoperability (i.e.,Bloomberg PORT, CRD, BRS Aladdin, SimCorp Dimension, Factset, Fidessa Minerva, Eze Software, etc.), preferred
- Experience with Salesforce Service Cloud and/or JIRA, a plus

Job ID R-733178

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