Global VP of Customer Success

2 weeks ago


Sydney, Australia SafetyCulture Full time

SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.

As we continue to rapidly scale a newly created opportunity has arisen for an experienced  Global VP of Customer Success to join our Go-To-Market leadership team.

In this role, you’ll have an exciting opportunity to bring together our CS teams under one leader to unify our customer experience journey. You will be responsible for the vision and strategy of the customer lifecycle to ensure each customer achieves their desired outcomes and maximises value in SafetyCulture’s platform. You will also be responsible for growing and developing our teams and processes as we scale globally. 

We’re looking for someone who is able to promote the things that our customers care about and ensure that we are providing them with an excellent experience from the start of their journey with us. With extensive demonstrated global SaaS CS Leadership experience, you will partner closely with cross-functional global teams, in particular our Sales, Marketing, Product, Revenue Operations and Enablement teams, to ensure that customers are at the centre of our decisions.



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