Customer Success Lead
2 weeks ago
**Our Story**:
At Safewill, we’re reshaping end-of-life planning in Australia, making it more affordable, personal, and accessible for all. Since our launch, we’ve grown rapidly to become one of the country’s fastest-growing tech companies. Backed by leading investors like Westpac’s Reinventure Fund, Carthona Capital, and Flying Fox Ventures, we’re scaling fast - and we need a Customer Success Lead who can drive exceptional customer outcomes while balancing business goals.
But let’s be real - working at a startup is challenging. There’s no set playbook, and you’ll be designing and refining processes from the ground up. This is a hands-on leadership role where you’ll not only drive account strategies but also empower a small team, collaborate across departments, and contribute directly to Safewill’s growth and success.
**Your Story with Us**:
As the Customer Success Lead at Safewill, you will play a critical role in supporting our charity clients and expanding into new verticals.
This position is ideal for someone with a strong background in data and analytics, a sales-oriented mindset, and experience in campaign-driven customer success for scale-ups or marketplace businesses. Your leadership will ensure we optimise customer segmentation, drive automation, and leverage CRM tools to balance exceptional customer outcomes with Safewill’s business goals.
Over the first 6-12 months, you will:
**Drive Customer Success with Data-Driven Insights**:
- Develop and execute a playbook for improving customer outcomes while achieving company goals, including renewals and will generation.
- Leverage data to create strategic account plans, monitor performance, and drive measurable results.
- Use analytics to optimise customer segmentation and implement workflows that improve efficiency and outcomes.
**Lead Sales-Oriented Account Management**:
- Manage high-value accounts with tailored strategies while scaling processes for smaller accounts.
- Collaborate with clients to drive campaign outcomes, including upsells and renewals, ensuring a strong alignment between their goals and Safewill’s objectives.
**Foster Operational Excellence**:
- Drive the adoption and effective use of CRM tools to track, automate, and enhance account management processes.
- Analyse and optimise workflows, ensuring seamless collaboration between account management, sales, and marketing teams.
**Ongoing**:
- Build and maintain strong, strategic relationships with Charities, Not-for-Profits and new verticals.
- Collaborate cross-functionally with marketing, sales, and product teams to align strategies with broader company goals.
- Continuously stay ahead of trends in data, analytics, and customer success, bringing fresh ideas to the table.
- Contribute to building a culture of results-driven, data-centric thinking within the account management team.
**Why Join Safewill?**:
- **Impactful work**: Help charities, Not-for-Profits and new verticals drive meaningful customer actions while supporting families across Australia with essential estate planning services.
- **A focus on growth**: Whether it’s building out processes, tackling new challenges, or experimenting with innovative workflows, this role is all about growth - for you, your team, and the business.
- **Professional development**: Access resources and in-house mentorship to enhance your skills in data analytics, customer success, and leadership.
- **Competitive compensation**: A generous salary package that recognises your contributions to Safewill’s success + a stake in the business with equity.
- **A chance to innovate**: Play a key role in shaping the future of account management in a tech-driven, customer-first company.
**Wondering if you should apply?***:
-
Digital Customer Success Lead
2 weeks ago
Surry Hills, Australia News Corp Australia Full timeLeveraging your digital expertise in performance channels, you will coach and mentor a team of client-facing digital professionals to deliver successful outcomes for our customers in line with their business goals. You will lead by example, working with another Team Leader collaboratively creating an engaging and high performance team culture to help News...
-
Customer Success Manager
2 weeks ago
Surry Hills, Australia Safewill Full time**Our Story***: At Safewill, we’re transforming end-of-life planning in Australia by making it more affordable, personal, and accessible for everyone. Since launching, we’ve grown rapidly to become one of the country’s fastest-growing tech companies, backed by leading investors such as Westpac’s Reinventure Fund, Carthona Capital, and Flying Fox...
-
Customer Success Manager
2 days ago
Surry Hills, Australia Audience Republic Full timeAudience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the world—powering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RÜFÜS DU SOL, ODESZA, and Flume. We’re a fast-growing B2B SaaS startup, having raised $12M in funding, and we’re...
-
Customer Success Manager
5 hours ago
Surry Hills, Australia Audience Republic Full timeAudience Republic is an all-in-one CRM & marketing platform for events & venues. Our customers are some of the largest names in the world — including events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RUFUS DU SOL, ODESZA, and Flume. We are a fast growing technology startup in B2B SaaS, and have raised $12m in...
-
Customer Success Coordinator
3 weeks ago
Surry Hills, Australia News Corp Australia Full timeWe are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for. _ - Together, we inform, advocate and inspire all Australians, for a better Australia. _ - With over 150 brands across news, sport and lifestyle, backed by a team of more than 5,000 dedicated people across the country, News Corp Australia is trusted by...
-
Customer Success Officer
3 weeks ago
Surry Hills, Australia News Corp Australia Full time**What’s the role?** - Work within a first class omnichannel support operation, effectively managing high volumes of customer enquiries, keeping excellent customer satisfaction at the core of every decision and behaviour - Ability to effectively manage a diverse range of issues from billing, login and technical issues to queries around digital advertising...
-
Digital Customer Success Manager
3 weeks ago
Surry Hills, Australia News Corp Australia Full timeExciting opportunity for a Customer Success Manager to ensure customers achieve maximum value out of their digital advertising journey with News. **What’s the role?** - Assist in the development, implementation and roll out an ongoing customer engagement program for the News Connect marketing intelligence platform - Help to build an approach to establish...
-
Sales & Success Specialists
4 hours ago
Surry Hills, Australia Canva Full time**Canva’s Commitment and Mission** At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you...
-
El1 Tech Lead
2 weeks ago
Surry Hills, Australia Peoplebank Full timeLocation: - Surry Hills- Job Type: - Contract- Posted: - about 4 hours ago- Contact: - Pravin Manandhar- Discipline: - Security / Cyber Security - Reference: - 261874**About the Role**: The Tech Lead - CIAM plays a pivotal role within the Identity and Access Management (IAM) function. This position is responsible for leading the technical aspects of customer...
-
Customer Service Manager
6 hours ago
Surry Hills, Australia Safewill Full time**Our Story**: At Safewill, we’re reshaping end-of-life planning in Australia, making it more affordable, personal, and accessible for all. Since our launch, we’ve grown rapidly to become one of the country’s fastest-growing tech companies. Backed by leading investors like Westpac’s Reinventure Fund, Carthona Capital, and Flying Fox Ventures, we’re...
-
Client Success Manager
2 days ago
Surry Hills, Australia News Corp Australia Full timeThis client-facing role involves working closely with multiple internal stakeholder groups including Sales, Delivery, Product and Content teams to ensure the successful deployment, management and retention of digital marketing campaigns for Performance Solutions clients nationally. **What’s the role?** - Lead the implementation of digital marketing...
-
Success Coach
3 weeks ago
Surry Hills, Australia Torrens University Australia Full timeWho we are: At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...
-
Talent Lead
3 weeks ago
Surry Hills, Australia Endeavour Group Full timeCompany Description **Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...
-
Customer Experience Manager
3 weeks ago
Surry Hills, Australia Aje. Full timeBased from the Sydney Head Office, the Customer Experience Manager will ensure customers are at the heart of the omnichannel experience and be responsible for championing exceptional customer experiences. The Customer Experience Manager will maintain a strategic approach towards both day-to-day management and visionary goals, and act as the ‘voice of the...
-
Value Creation Lead
2 weeks ago
Surry Hills, Australia Cartology Full time**About Us Cartology is one of Australia’s leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help FMCG brands grow. With Cartology, brands can drive real customer impact in the moments that matter most, because we get customers. Cartology is...
-
Cafe Lead
2 weeks ago
Surry Hills, Australia The Commons Full timeThe Commons The Canteen Lead is responsible for overseeing the daily operations of the venue, ensuring high standards of food & beverage quality, and delivering exceptional customer service! - Lively & Dynamic Team | Supportive Community - Career Development Opportunities | Weekdays Only - Great Place to Work Certified | Established Organisation About the...
-
Delivery Lead
2 weeks ago
Surry Hills, Australia Endeavour Group Full timeCompany Description **Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...
-
Delivery Lead
4 weeks ago
Surry Hills, Australia Endeavour Group Full timeAbout Us **Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new...
-
Delivery Lead
6 hours ago
Surry Hills, Australia Endeavour Group Full timeAbout Us **Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new...
-
Client Success Coordinator
2 weeks ago
Surry Hills, Australia News Corp Australia Full time**What’s the role?** - Work with the sales team at NewsXtend to build client centric, data lead, effective digital marketing strategies. - Use data sets and internal/external tools to create insights that drive strategy and execution. - Develop presentations and proposals to support the sales team in winning new client business. - Provide administrative...