Process Improvement and Governance Analyst

1 month ago

Sydney, Australia Commonwealth Bank Full time

**Process Improvement and Governance Analyst**
- You will work in a fast paced, complex, agile environment
- We work with innovative technology partners
- Together we can build state-of-the-art products that power seamless experiences for millions of customers

**This is a 6 month fixed term part time role working 20 hours per week.
**See yourself in our team**

In Institutional Banking and Markets (IB&M), our purpose is to combine global connectivity and capability to build a better Australia. What we do as a business matters to our clients, the Group and the country. As well as providing CBA with essential transaction banking and treasury services, IB&M plays a critical role helping our large corporate and government clients and the Group better understand the megatrends reshaping industries; think about what Australia will need to do to be successful; and determine the role we and our clients can play in building a prosperous future.

IB&M Tech drives the creation of digital end-to-end customer experiences. We partner with our global clients to support them create new business opportunities, from banking and trading to environmental strategies.

**Do work that matters**

Reporting to the Senior Manager Workforce Planning, you will be responsible for supporting the IB&M technology teams in all aspects of workforce planning and administration. Your ability to adapt to change, show initiative and engage and build relationships with key stakeholders and the broader team will give you the best chance of thriving in this role.

**We are seeking people who**:

- Are able to Complete periodic analysis on proposed spend, recommend outcomes and identify improvement opportunities
- Can conduct reconciliations around financial recoveries versus spend at product and project levels.
- Do research and data analysis on existing operational processes to inform process improvement initiatives using the process management disciplines.
- Can identify opportunities for continuous improvement in existing processes.
- Can identify risks and escalate potential risks.
- Support the removal of potential process, performance and quality bottlenecks.
Maintain a focus on specific customer needs and the intended project outcomes.
- Support the coordination of other items such as office relocation, desk allocation, off sites, and IBM Tech wide events
- Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people

**We are interested in hearing from people who**

Have numerical and analytical skills, with advanced Excel skills.
- Are able to understand and interpret financial information and reporting to identify key drivers and productivity impacts
- Are Self-motivated individual, displaying a pro-active style, has exceptional attention to detail and an inherent desire to provide excellent service

**Working with us**:
Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across all of Australia, you’ll be empowered to do your best work and be given the choice on when and where that work happens. We really love working here, and we think you will too.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 24/02/2023

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