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Visitor Experience Officer

3 months ago

Adelaide Hills, Australia Scouts SA Full time

Posted: 16/10/2024

Closing Date: 30/10/2024

**Job Type**: Casual

Location: Woodhouse Adventure Park - Adelaide Hills

Job Category: Customer Service

**About Us**

Scouts SA is a South Australian not-for-profit organisation, with local and national impact. We inspire young people to learn new ways to build resilience, friendships and a taste for adventure. We do this by managing a diverse portfolio of businesses, which includes recycling in both South Australia and Queensland, retail, and adventure parks and campsites in the Adelaide Hills, Riverland and Eyre Peninsula regions.

Woodhouse Adventure Park is a leader in youth activity and maintains high brand recognition within family, corporate, social, education and tourism communities.

Our culture encourages teamwork in a fun environment. You’ll join a passionate team driven by our dedication to creating a positive impact within our community.

**About the role**

The role is based at Woodhouse Adventure Park in the Adelaide Hills but will also remotely support sister sites, Roonka River Adventure Park in the Riverland and Camp Nyroca on the Eyre Peninsula. Generally, shifts are scheduled during standard business hours on Mondays, Wednesdays, and Fridays, with some flexibility in start and finish times to accommodate personal commitments. However, hours may vary based on seasonal demands, and occasional weekend work may be required.

As a Visitor Experience Officer you will:

- Deliver exceptional service to a diverse range of customers - from managing initial enquiries and bookings to welcoming and checking in guests at Woodhouse and addressing their needs on-site.
- Perform general administrative duties and ensure the reception area remains stocked, clean, and presentable.
- Handle payments for day visitors and campers, and manage sales of merchandise and supplies.
- Provide feedback from guests/visitors to improve current offerings and support the development of new products and experiences.

**About you**
- Thrive in a fast-paced, dynamic environment with the ability to juggle multiple tasks and manage competing priorities effectively.
- Exceptional customer service skills with a positive, can-do attitude.
- Excellent organisational skills and time management abilities.
- Proven ability to work both independently and collaboratively as part of a team.
- Comfortable working across various platforms and with multiple stakeholders simultaneously.

**Desired Skills and Experience**:
**Essential**:

- National Police Clearance
- DCSI Working with Children Check

**Desirable**:

- First Aid
- Current and unrestricted Drivers Licence
- RAN Certificate (Responding to Abuse and Neglect)

**Benefits**:

- 20% off Goodlife Gyms
- 30% off camping and day entry at Woodhouse Adventure Park (Adelaide Hills) and Roonka River Adventure Park (Riverland)
- 20% off at Exurbia Retail