Concierge Sales Associate

3 months ago

Moore Park, Australia VIPeople Full time

VIPeople are the industry leading supplier of professional and friendly Casual Event Staff to a wide variety of sporting and entertainment venues throughout Australia and we are thrilled to be hiring Front of House (FOH) staff to work at Cirque Du Soleil.

**Important Dates**

Pre
- event shifts begin 11th November -23rd November 2024

The Show runs from 24th November 2024- 9th February 2025

Weekday Shifts range between the hours of  3pm - 11:30pm

Weekend shifts start time may vary starting 9.30am-10.30pm

**Location** -Under the Big Top, The Entertainment Quarter (122 Lang Rd, Moore Park NSW 2021)

To be considered for this opportunity you **MUST** be available to **work 4-5 days** a week regularly over the duration of the shows( Show dates
- Wednesday to Sunday ) This includes evenings and weekend shifts.
- **Primary responsibilities and requirements **_

**Concierge Sales Associate**
- Sell seat upgrades and Lounge/VIP packages;
- Sell tickets using Cirque du Soleil’s ticketing system;
- Assist customers and answer all questions with confidence and efficiency;
- Assist customers with purchase decisions;
- Resolve customer conflicts with guidance from supervisor;
- Maintain knowledge of products currently available to customers;
- Understand and relate purchasing policies to guests;
- Collect complete and accurate data from customers;
- Follow proper cash handling procedures and reconcile daily transactions;
- Ascertain and resolve customers’ concerns, requests, and/or complaints in a timely, courteous and informed manner;
- Contribute to the environment of the concierge in a way that is conducive to customer service, sales promotion, safety, and quality of work life;
- Keep the working environment clean and organized;
- Performs other duties as required;
- Have up-sell and advanced sales experience;
- Mandatory to hold a Valid White card or willing to obtain one if you are successful for the role.
- Possess the ability to learn ticketing software and retain a high level of complex information;
- Be comfortable working in a loud environment;
- Have a professional, clean appearance with a straight posture.
- Be physically able to stand up for long hours and travel up-and-down stairs frequently;
- Understand customer service and hospitality;
- Work well with others;
- Pay attention to the details;
- Working fast and efficiently under pressure;
- Have a welcoming and friendly attitude (smile and proper greetings);
- Know when to get the help of a supervisor;
- Availability for the whole city duration;
- Speak English Mandatory - other languages are an asset;

**Job Type**: Casual

Pay: $32.83 per hour

Expected hours: 30 - 35 per week

Schedule:

- Afternoon shift
- Evening shift
- Morning shift
- Shift work

Application Question(s):

- Do you have experience working in Sales ? if Yes how many years?
- Do you currently have a valid Police check ? if not are you willing obtain one if successfully selected for the role following an interview?
- Do you have experience working in Ticketing or a Box Office ? if Yes how many years?
- Do you have a valid White card? if No are you willing to obtain one if successful from the interview for the role?

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 24/11/2024

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