Hospitality Lead

3 weeks ago

Sydney, Australia Hub Australia Full time

Exciting opportunity to work across all of our Sydney based locations
- Certified Great Place to Work organisation.
- Comprehensive wellness and lifestyle programme.

**Hub Australia** provides premium workspaces, business networks, and services across multiple locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 3500 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

With our newest venture, Hub Martin Place, fast approaching we are seeking an exceptional Hospitality Lead to join our team to curate a seamless, truly remarkable customer experiences across all of our Sydney based venues.

**What your day to day will look like (but not limited to)**:
As our floating Hospitality Lead, you will be a key player within our Sydney based hospitality team, lending a helpful hand across multiple CBD based venues. This role will see you building fulfilling professional relationships with not only our tight knit hospitality team, but our community of amazing members.

**_Cafe Operations:_**
- Ensuring we go above and beyond for every guest; always look for opportunities to surprise and delight, create loyal customers.
- Leading and motivating the hospitality team.
- Making memorably perfect coffees and beverages that'll almost guarantee return customers.
- Overseeing stock levels, collaborating with the clubhouse based hospitality lead to order when required.
- You’ll live and breathe our company values; Collaboration, Accountability, Adaptability, Resourceful, Beyond Profit.

**_First Class Meetings + Events:_**
- Taking ownership of our stunning meeting and events facilities. This includes ensuring that rooms are appropriately set up, packed down and reset; a perfected cycle that’ll guarantee our spaces are ready to impress.
- Facilitating seamless event experiences. You’ll go above and beyond whilst liaising with the primary contacts prior to the event, obtaining confidence that everything is prepared prior to the event day.
- You’ll work collaboratively with the cafe team, assisting with event catering and beverages. Checking in with guests regularly, you’ll ensure access to refreshments are readily available.
- Your natural flare for teamwork, alongside our service standards and procedures, will make achieving and exceeding wider hospitality targets a walk in the park
- You’ve obtained at least 2 years of supervisor level experience within a fast paced cafe environment.
- A passion and clear understanding of our meetings and events offerings, processes and standards.
- You genuinely enjoy managing client relationships and strive to infuse warmth into every interaction. Your interpersonal skills shine bright in every conversation.
- The ability to maintain your poise in a fast-paced environment is a must. You can handle pressure with grace and continue to deliver gold standard service.
- Your polished written and verbal communication skills ensure clarity and effective interactions.
- Strong time management skills and a keen eye for detail are crucial.

**The perks of working with Hub**:

- Immerse yourself in a vibrant, dynamic, and joyous team atmosphere
- Join ranks with some of Australia's top organisations, certified as a Great Place to Work
- Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
- Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund
- Expand your skillset and career trajectory with our personalised training and professional development offerings
- Support to make a social and environmental impact with paid volunteer leave each year

**Embrace the Opportunity**

Take the chance to be an integral part of our hospitality team, as we endeavour to grow Australia's most premium workspace.
**We invite you to apply

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