Operational Services Manager
8 months ago
Operational Services Manager (Deputy Usher of the Black Rod) Usher of the Black Rod Office Department of the Legislative Council
About the role Are you a seasoned leader with experience managing complex operations and delivering exceptional client-centred services? Join us as the Operational Services Manager (Deputy Usher of the Black Rod) and play a pivotal role in the day-to-day functioning of a key parliamentary office, the Usher of the Black Rod Office.
This is a unique opportunity to lead, develop and motivate a small team, while providing crucial support to Members of both Houses of Parliament. You'll thrive in a dynamic environment where organisational and interpersonal skills and adaptability are essential.
**In this role you will**:
- Lead, manage, and develop a small team, ensuring the highest standard of service delivery.
- Implement and oversee a demand-based operating model, featuring multiskilling and flexibility, to meet client evolving needs.
- Oversee visitor management services, facilitating booking and set-up of meeting rooms, supporting facilities requests, and in-chamber assistance during parliamentary sittings.
- Represent your manager (the Usher of the Black Rod) in various capacities, nurturing strong, collaborative relationships across departments.
In order to meet operational needs, this role is required to work principally from Parliament House.
About you
**To succeed in the role**:
- You will have a proven track record of leading teams in contexts that demand flexibility, adaptability, and a client-centred approach.
- Your commitment to a high standard of service delivery, coupled with multitasking and organisational skills, allows you to juggle various responsibilities.
- Your exceptional interpersonal, communication, and negotiation skills enable you to engage effectively with diverse staff, stakeholders, and senior levels while maintaining a high level of discretion.
- You possess a solid understanding of Parliamentary Chamber operations and the legislative process, or you're prepared to learn.
Why join us?
Your professional development is important to us, that's why we have a dedicated learning and development framework, along with leadership development programs and targeted in-house training.
When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values, you will be recognised for your efforts through our reward and recognition program.
For more information about a career with us, visit our website.
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