Collection Sales Coordinator

4 weeks ago

Campbell, Australia Australian War Memorial Full time

Ongoing - Full Time - APS 4
- $71,560 - $78,001
- Campbell, ACT

**The Role**

The Collection Sales Coordinator is responsible for servicing external customer requests and fulfilling orders for reproduction of collection material. The Collection Sales Coordinator will respond to enquiries; provide technical advice; identify provision restrictions; process orders; facilitate financial transactions; and prepare standard licensing agreements. This position fulfils thousands of orders annually, many of which are complex in nature (e.g. high-value, high-profile, time-sensitive). Strong attention to detail and exemplary customer service skills are required. The Collection Sales Coordinator works within a small but dedicated team, and will liaise with other teams across the Memorial on a regular basis. Customer contact is frequent. Manual handling is intermittent.

**Core Responsibilities**
Under general direction, work with mínimal supervision to:

- Provide high-level customer service to assist with enquiries and accept orders for reproduction material (e.g. images, film, sound).
- Provide advice regarding technical specifications of print or digital asset formats; fees associated with usage of Memorial material (e.g. personal, commemorative, commercial); and waiver submissions.
- Undertake order fulfilment tasks, including order lodgement; financial transactions (e.g. payments, refunds, invoicing); digital asset retrieval; physical asset collection; packaging and dispatch of customer orders.
- Interrogate collection management and digital asset management databases to identify and supply digital collection assets to clients.
- Update workflows to manage order fulfilment tasks and to ensure delivery schedules are met.
- Liaise with other teams across the Memorial to facilitate customer orders.
- Actively adopt new procedures or strategies to maintain efficient operation of the team.
- Undertake special duties or projects as directed by Head, Retail and Online Sales or the eSales Assistant Manager.

**Contact Information**:

- For specific questions relating to this job vacancy, please contact: Matthew Oliver, (02) 6243 4450

**Closing Date**:
Applications close at 11:30pm, Wednesday, 12 June 2024

For more details about the position and how to apply, please view the information pack.

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