Client Services Officer

2 weeks ago

Melbourne, Australia Workplace Injury Commission Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Workplace Injury Commission

**Salary**: $78,466 - $84,388

Occupation: Customer Service/Call Centre

Reference: VG/WIC/1795838

Searching for real purpose and authentic people? Harness your Customer service skills and help us resolve workers’ compensation disputes.

**Workplace Injury Commission (WIC)**

**Melbourne**
**$ 78,466 per annum (plus super) + incredible career opportunities + excellent mentoring and support**
- **Play a key role in helping injured Victorians find a way forward**:

- **Enjoy rewarding work, a respectful culture, and the support you need to thrive**:

- **Competitive remuneration, flexibility, and incredible benefits including Hybrid WFH options**:

- **Join a recognised WORK180 Endorsed Employer for all women**

**The impact you'll have**:
At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.

As we embark on an exciting new period of growth, we need you to join us as a Client Services Officer. In this role you will often be the first point of contact for people engaging with the Workplace Injury Commission.

Together with other Client Services Officers you will help deliver and maintain a consistent and high-quality administration and support service. You will bring your unique perspectives and expertise to help turn our proud legacy into a bright future.

With integrity, diligence and a collaborative mindset, you will:

- Provide first line customer service, using your knowledge of the _Accident Compensation Act_ and _Workplace Injury Rehabilitation Compensation Act 2013_ to respond to and resolve queries in a caring, empathetic manner.
- Determine jurisdiction and accurate registration of Applications for Conciliation, efficiently and accurately, contributing to the effective management of conciliation disputes
- Provide procedural advice, guidance and information relating to the conciliation and arbitration processes and the conduct of conferences and hearings
- Undertake rotational reception coverage, switchboard, and mail related duties.

**Who we're looking for**:
To succeed in this role, you will have:

- Experience providing administrative support to multiple stakeholders within a service-oriented legal environment (e.g. Tribunal, Court, legal practice etc.) or similar
- Previous client service experience, particularly working with vulnerable people from diverse backgrounds with complex needs
- Strong emotional intelligence, with the ability to engage empathetically with people of all walks of life
- Ability to learn current processes and procedures and bring a fresh perspective on continuous improvement and efficiencies

For further information, please refer to our position description which is accessible on our careers page.

**Resolution matters. And so do you.**

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

- Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
- More leave when you need it most - flexible leave arrangements tailored to you.
- Access to our 24/7 employee assistance program for you and your family.
- A progressive and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

- **Help Victorians find a way forward**

You'll play a vital role in helping injured workers and employers overcome some of the most challenging times of their lives.
- **Find support and relationships that count**

Respect is a key value here. We trust and empower you to be your best self, at work and home.
- **Respect today, shape tomorrow**

Bring your diverse thinking and help make us even better.
- **Be rewarded for your contribution**

We offer you real professional development opportunities, including one PD day a month, plus a wide range of rewards and benefits to help you thrive.

Visit our careers site to find out more and read the stories of our incredible people.

**Want to help us shape a brighter future? Join us.**

Take your career to the next level with the Workplace Injury Commission.. To apply, please submit your resume and cover letter via the link by **midnight, Tuesday 4**th** June 2024 **outlining
- Your interest and motivation in the position and how you can make a valuable contribution to the team and broader organisation.
- Your suitability for the position by outlining all the relevant behavioural traits, skills, experience and capability.

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