Business Banking Consultant, Brisbane Qld

3 months ago

Brisbane, Australia ANZ Banking Group Full time

**Job Title**: Business Banking Consultant, Brisbane QLD - Suncorp Bank
**Req ID**: 75817
**Department**: SB Small Business & Deposits Cust
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
Are you ready to embark on an exciting journey supporting small business customers? We’re on the lookout for Business Banking Consultants in our Small Business Contact Centre. Join our team at Heritage Lanes, nestled in the vibrant heart of Brisbane CBD.
As a Business Banking Consultant, you will wield the power to unravel complexity and make financial matters delightfully simple for our valued customers.
In this role, you will support customers via inbound calls with Business Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.
**Role Location**: 80 Ann Street, Brisbane QLD
**Role Type**: Permanent, Full-time
What will your day look like?
**As a Business Banking Consultant, you will**:
Respond to incoming calls from Business Banking customers
Complete follow-up tasks that require Outbound calls to Business Banking customers
Deliver exceptional customer experiences
Work within a quality driven and compliant environment
Manage complaints within required timeframes, policy and procedures.
Collaborate across channels to meet customer needs.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Previous Banking customer service/sales experience (not mandatory)
Experience within a contact centre environment or an operational/support role preferred.
High level computer literacy and navigation skills.
Experience in delivering high quality customer experience within required timeframes.
Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
Good problem solving and negotiation skills.
Effective interpersonal and communication skills (written & verbal).
Demonstrated ability to work as a supportive team member.
Committed to self-development and opportunities to increase capability in role.
Computer literacy and navigation skills.
Demonstrated ability to work within a compliance environment.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
27/09/2024, 11.59pm, (Melbourne Australia)

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