S&s Banking Consultant, Brisbane Qld

2 months ago

Brisbane, Australia ANZ Banking Group Full time

**Job Title**: S&S Banking Consultant, Brisbane QLD - Suncorp Bank
**Req ID**: 80428
**Department**: SB SEQ Central & West
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
As a S&S Banking Consultant, you are to provide outstanding levels of sales and service supporting customers via Face to Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.
**Role Location**: 80 Ann Street, Brisbane QLD 4000
**Role Type**: Permanent, Full-time (37.5hrs/week)
What will your day look like?
**As a S&S Banking Consultant, you will**:
Deliver customer obsessed service that drives customer satisfaction and first call resolution.
Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
Demonstrate the ability to listen, build trust and ask the right questions to exceed customers’ expectations and improve customer outcomes, resulting in strong NPS outcomes.
Contributes to a team culture that is balanced across people, customer, risk, and performance.
Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Experience in delivering high quality customer experience.
Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
Effective interpersonal and communication skills (written& verbal).
Demonstrated ability to work as a supportive team member.
Committed to self-development and opportunities to increase capability in role.
Computer literacy and navigation skills.
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
12/11/2024, 11.59pm, (Melbourne Australia)

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