Applications Specialist Lc

5 months ago


North Ryde, Australia Thermo Fisher Scientific Full time

Thermo Fisher Scientific enables our customers to make the world healthier, cleaner and safer

The main role of this position is to support Scientists and Researchers using Mass Spectrometry products in the ANZ region, specifically in the LSMS markets. This includes pre
- and post-sale activities, providing technical support, conducting customer demonstrations and sample analysis, and offering direct customer support on
- and off-site. The LC-MS Applications Specialist will be based in NSW and aims to improve the customer experience, empowering them to advance their research in various fields. Regular communication with customers, troubleshooting, assisting with experimental design, and providing data analysis support are key responsibilities.

Key Responsibilities:
Manage customer relationships from prospect to satisfied customer

Assist in qualifying and preparing customer instrument demonstration requests

Perform customer instrument demonstrations and provide comprehensive reports

Communicate effectively with sales colleagues and other relevant parties for proper organization of customer demonstrations

Monitor LC-MS and related equipment performance

Support LC-MS Product Specialists in critical sales situations on-site and off-site

Provide technical support to customers and collaborators on-site and off-site

Conduct training for customers on instrument installations

Gather VOC (Voice of Customer) information

Present scientific or technical posters and presentations at conferences and events

Collaborate with other team members within the organization

Collaborate with HPLC/IC/SP specialists to improve demonstration performance of LC + LC-MS products

Collaborate with service engineers and management to resolve customer issues and support needs

Perform additional duties and responsibilities as assigned by the manager as needed.

Qualifications and Experience:

- PhD in Biochemistry
- Minimum 5 years of LCMS experience
- Understanding of LCMS in specific markets
- Strong analytical skills
- Expertise in various chromatographic and sample preparation software tools
- Proficiency in operating multiple LC/MS platforms
- Expert level operation and training in chromatographic and sample preparation software tools including: Tracefinder, Compound Discoverer, Proteome Discoverer, Xcalibur, LipidSearch, mzCloud.
- Must be proficient at operating, installing, maintaining and training to expert level in Thermo Fisher Scientific LC/ MS platforms (TSQs and HRAM platforms).
- Expert level in the following MS techniques: Proteomics, Metabolomics, MS imaging, Top down and Native MS, Quantitation in small molecule and OMICs
- Good communication and presentation skills
- Willingness to travel up to 40%
- High motivation, self-organization, and commitment
- Ability to work in direct and matrix organizations
- Eagerness to learn and embrace new challenges
- Adherence to OHS policies and procedures for a safe workplace environment

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.



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