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Stakeholder Engagement Advisor

4 months ago

Gosford, Australia NSW Government -Department of Customer Service Full time

**Stakeholder Engagement Advisor, Ongoing**

**Flexible location - role can be based in Sydney / Bathurst / Gosford / Tweed Heads**

**Hybrid working options available and all flexible working arrangements considered including part-time, part-year and job-share**

An exciting Ongoing opportunity has arisen for a Stakeholder Engagement Advisor to join the NSW Telco Authority, a rapidly growing part of Digital.NSW within the Department of Customer Service.

You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places safe.

The role sits within the Stakeholder Team in the Customer Business Unit of NSW Telco Authority.

Opportunities this exciting don't come around often. Don't let this one pass you by

***

**In this role you will**
- Develop and implement appropriate engagement and communication plans and collateral to engage, consult with and inform external stakeholders on relevant issues
- Provide timely and relevant advice to Managers on stakeholder engagement strategies to inform decision-making and achieve business objectives
- Stay abreast of the latest insights, practices and capabilities in stakeholder engagement to provide up-to-date and best practice advice to managers.

**To be successful in this role you will demonstrate**:

- The ability to coordinate and develop engagement and communication plans and collateral, including PowerPoint presentations, fact sheets, engagement correspondence and other material.
- The ability to translate complex information into plain English to improve customer experience
- Knowledge of current and emerging trends in communications, especially digital communications and engagement
- Experience in developing engaging content for multiple audience groups using appropriate channels.

**What we need from you**:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

**About NSW Telco Authority**

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation + leave loading + accrued flex leave + continuous professional development opportunities.

**Closing Date: Friday, 24th Feb 2023 at 9.59am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.