Customer Service Representative

3 months ago

Caboolture, Australia UnitingCare Full time

BlueCare| Customer Service Agent | Customer Service Centre Caboolture
- Rewarding employment opportunities, making a difference in your local community.
- Access to discounts - entertainment, insurance, hospital admission
- Permanent full time position - Caboolture location. Monday to Friday 8am to 5pm service hours

Make a meaningful difference with BlueCare

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our big-hearted BlueCare team, as a Customer Service Representative you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Let’s make a meaningful difference, together.

What makes a difference for you?

With a Blue Nurses legacy dating back to 1953, BlueCare is one of Queensland’s largest and most trusted not-for-profit providers of community and in-home care, residential aged care, disability services and retirement living.
- Flexible work arrangements to support work-life balance
- 12 weeks paid parental leave in addition to the government scheme
- Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits
- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program
- A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
- Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

Your part in our Blue Care team

Blue Care’s Customer Service Centre is poised for an exciting future, with new telephony system, new functions and a focus on continuous improvement in place. We are looking for customer service driven agents to provide relief for our team members when they are on leave. We are looking for proactive, customer focused staff, with an attitude of ‘how can we’, we want our staff to help design and shape the way we operate as we look to help customers navigate the aged care industry. As a first point of contact, you will receive, assess, process and respond to enquiries within a multi-channel customer service centre environment to ensure a highly efficient and consistent standard of service throughout the customer journey.

What a day in the role looks like:
- Receive inbound calls from new and existing customers, stakeholders including and not limited to; General public, families, Social workers, general practitioners, hospitals, funding providers.- Proactively determine customer needs and assist customers to understand suitable care options and/or alternative options, where required.- Interpret and simplify potentially complex information to customers including eligibility, funding and entitlements.- Utilise the knowledge management system procedural guidance and knowledge base system to keep up to date and timely with relevant Blue Care systems and procedures.- Perform customer transfer / referral as defined or where specialist knowledge is required.- Contributes to a team culture that is balanced across people, customer and performance

What makes a difference for us?- Significant experience in a customer service centre environment.- Well-developed interpersonal skills in order to offer support and elicit customer needs in sometimes difficult circumstances.- Demonstrated problem solving skills including the ability to identify care options to meet customer needs.- Proven ability to multi-task in a fast-paced environment.- Proven ability to positively contribute to, and work as part of, a multi-functional team in addition to operating independently to achieve key performance indicators (KPI’s).- Proven ability to quickly acquire the knowledge of and adhere to all relevant practices, policies and procedures within a workplace. BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Start making a difference today
- Diversity & Inclusion_
- Our approach is simple -everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our missi

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