Customer Service Agent

2 months ago

Caboolture, Australia UnitingCare Full time

BlueCare | Customer Service Agent | Community Sales
- Rewarding contact centre opportunities, making a difference in your local community.
- $30.13 p/h + Access to discounts, entertainment, insurance, hospital admission
- Permanent full time position - Caboolture location. Monday to Friday 8am to 5pm service hours

Make a meaningful difference with BlueCare

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our big-hearted BlueCare team, as a Customer Service Agent you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Let’s make a meaningful difference, together.

What makes a difference for you?

With a Blue Nurses legacy dating back to 1953, BlueCare is one of Queensland’s largest and most trusted not-for-profit providers of community and in-home care, residential aged care, disability services and retirement living.
- Flexible work arrangements to support work-life balance
- 12 weeks paid parental leave in addition to the government scheme
- Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits
- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program
- A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
- Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

Your part in our Blue Care team

We are looking for a customer service driven Agent to join our community referral sales teams. A specialist team within our contact centre, you’ll be accountable for managing the incoming referrals and enquiries for new and existing customers seeking to receive our Community Services. A high-volume role, you will be processing incoming referrals from government sites including My Aged Care portal, industry partners, hospitals and GP’s.

Liaising with our community services team across Queensland, you’ll work with clients or their representatives to review their request for services, discuss options, update information and schedule visitations.

What makes a difference for us?- Significant experience in a customer service centre environment.- Well developed communication skills in order to offer support and elicit customer needs.- Demonstrated problem solving skills.- Ability to multi task in a fast-paced environment.- Proven ability to positively contribute to and work as part of a dynamic team whilst able to operate independently to achieve key performance indicators.- Sound knowledge and use of computer software packages.

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Start making a difference today
- Diversity & Inclusion_
- Our approach is simple -everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position._
- Safe workplace_
- We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety._

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