Product Manage

1 month ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**

Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you’ll find the freedom, support, and inspiration to do all that and more. We’re the team at the heart of our digital transformation - the ones creating the unified experiences and inclusive services our customers want and need. Open. Innovative. Accessibility-obsessed. It’s our eCommerce team that are redefining what we do, how we do it and why. So, we can build a digital offering fit for every Australian. So, we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation - today and tomorrow.

**About the role**

We are looking for a Digital Product Manager who has experience in working with our key business stakeholders to help deliver on our personalisation ambitions. In this role you will:

- Responsible for creating a roadmap and strategy to deliver high-quality customer experiences, and improving business metrics
- Managing a team which will create custom and targeted experiences through the use of data, analytics, AI, and automation.
- Promotes a culture of innovation in machine learning (ML), statistics and artificial intelligence (AI) to identify new opportunities
- Define objectives and key success measures for the digital search team
- Leads complex cross-functional initiatives. Fosters and maintains relationships and communications with stakeholders
- Fosters research collaborations that have product impact
- Knowing & influencing the requirements of developing search and evaluation features and promoting best practices and principled approaches to search quality
- Passion for retail and the customer problem solving

**About you & your skills**
- A minimum of 3 years’ experience working in data product management/development, ideally in the Big Data and Digital Personalisation domain
- Experience in designing and delivering machine learning and AI solutions.
- Has managed a portfolio of products centred around customer personalisation and decision-making platforms
- A consistent history of delivering and enabling measurable results for both users and the business
- Experience supporting digital channels in large, complex organisations; experience working in a digital-first organisation with a strong customer-centric focus
- Skilled in working collaboratively with data science, engineering, design and marketing
- Demonstrated knowledge of the data product lifecycle, experience building and shipping consumer product experiences.
- Deep understanding of Hyper-Personalisation and broader digital ecosystem
- Skilled in translating business process and customer insights into product concepts and solutions.
- Tertiary and hand-on commercial experience in managing products which encompass Big Data, Real-Time Data Driven Platforms, Artificial Intelligence & Machine Learning value added assets

LI-JG1

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 101497

Employment Type: Full time

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