Service Growth and Performance Manager

2 weeks ago

Milton, Australia MULTIPLE SCLEROSIS SOCIETY OF QUEENSLAND Full time

MS Queensland is at the brink of expansion, embracing innovation and creativity in service delivery. We are seeking a Service Growth & Performance Manager who can bring fresh ideas and approaches, drive innovation and to address the changing needs of the organisation and its strategy. This new role offers the freedom to explore new possibilities.

Working 3 days a week from our brand-new purpose-built workspace nestled at Milton’s Park Road, and accessible by multiple public transport options, join a respectful, supportive, transparent, and collaborative team at MS Queensland where values are at the core.

**In this position, you will**:

- Ensure high-quality service delivery across all service offerings at MS Queensland, with a particular emphasis on strengthening and expanding Allied Health services.
- Develop growth plans aligned with strategic objectives and enhance service responsiveness leveraging business analytics and data trends to drive performance improvement and growth
- Enhance customer experience for all stakeholders
- Identify growth opportunities in Allied Health and other complementary services
- Expand services into new regions, support various neurological conditions Increase visibility and engagement through effective promotion
- Advocate passionately for customer needs organisation wide
- Implement effective service review and evaluation processes

**About you**:

- Health or business management degree
- Experience in NDIS, Commercial, Not for Profit, Private Health or Government sectors
- Allied Health/Social Health background preferred
- 5+ years senior leadership with commercial expertise
- Proficient in risk management and compliance
- Strong interpersonal and presentation skills
- Customer service excellence required
- Staff leadership experience essential
- Effective planning to meet goals
- Service development knowledge necessary
- Track record in relationship management, partnerships, marketing, communications

We exist to help people living with MS to get the best out of life; to advocate for change; and to search for a cure. Our promise is to put our customers’ wellbeing at the centre of everything we do.

As our new full time Service Growth and Performance Manager, make your impact on enhancing quality of life through innovative service delivery and expansion.

**What you will enjoy at MSQ**:

- Not-for-profit salary packaging
- Access to free professional development courses and leadership training
- Peer recognition platform
- We are a Q-Leave employer, meaning you have access to build portable long service leave (community services sector)
- Hybrid and flexible working options
- New, easily accessible workspace located on Park Road, Milton
- 6 weeks maternity leave + 2 weeks paid partner leave
- Financial Wellbeing Initiatives such as the ability to withdrawing 50% earned pay early and a savings program

**How to Apply**:
Applications close: Friday 3rd of May, 5pm
- Note: Suitable applicants may be contacted prior to the close date_

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