Accor Cluster Reservations Manager
17 hours ago
Company Overview
Mercure Perth is a centrally located hotel in the heart of Perth city, close to major shopping, entertainment, and nightlife areas.
The hotel offers 239 elegantly designed rooms, along with a signature restaurant, a café, bar, heated rooftop swimming pool, and gym. With 6 state-of-the-art meeting rooms accommodating up to 350 delegates, we provide comprehensive services for both leisure and business travellers.
Job Title: Cluster Reservations Manager
Salary: AU$65,000 - AU$80,000 per annum (depending on experience)
About the Role:
As a Cluster Reservations Manager, you will be responsible for managing the daily operations of the reservations team to ensure exceptional service delivery and optimise occupancy rates. Key responsibilities include:
- Overseeing reservations operations, including booking processes, group reservations, and room allocation
- Ensuring guest inquiries and bookings are handled efficiently and courteously
- Analysing occupancy trends and collaborating with revenue management to maximise room revenue
- Training, mentoring, and managing the reservations team to achieve performance goals
- Liaising with front office and sales departments to ensure a seamless guest experience
- Assisting with VIP and special request arrangements
- Maintaining accurate records of guest preferences and booking details
About You:
We are looking for an experienced hospitality professional with prior experience in a similar role within the industry. The ideal candidate will have strong leadership and organisational skills, excellent verbal and written communication abilities, proficiency in hotel property management systems (PMS) and familiarity with reservations software. A customer-focused mindset with a passion for providing memorable guest experiences is essential.
Benefits:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities
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