Fleet Administrator

1 month ago

Sydney, Australia Polestar Full time

We are Polestar. We are detail obsessed, performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. We blaze our own trail, one without compromise. We don’t believe in shortcuts. We innovate constantly and we are relentless in our pursuit of the best. We’re expanding, and we need people who share our vision and want to be part of something different.

**Let us describe the challenge we offer**

In this role the primary responsibility is to focus on administrative tasks and provide support to the Australian Fleet Team as volumes continue to grow. The Fleet Support Executive will also work closely with the Global Sales Administration Team to ensure orders are progressed accurately and within timescales set.

**What you'll do**
- Onboarding of new Global international fleet customers, including setting up customer accounts, pricing agreements and account related housekeeping
- Qualification and management of sales leads
- Support on enquiries and tender requests from fleet customers
- Provide support to Key Global Accounts, FMOs, and other fleet relevant stakeholders
- Responding to pre-order queries including price/specification, lead times, stock availability and reservations
- Supporting post-order queries including status updates, order enquiries, address changes and reviewing order amendments
- Supporting post-delivery queries including resolution of missing handover documents and invoice queries
- Escalation point for orders that have missing/incorrect information
- Support the Polestar and GSAC teams in developing and improving process documentation to continuously improve the order process
- Support the Australian platform in market activation fleet events
- Negotiating and presenting pricing proposals to customers and HQ
- Support on managing B2B pricing and margins internally and vs. taxation authorities

**Who you are**

You are a person who has a fascination for cars and electric mobility, paired with a clear future vision. You are a person who possesses excellent communication and documentation skills at different levels. You have the ability to work in a constantly changing environment and enjoy the flexibility. You are independent and can organize and prioritize your own work tasks in a responsible way and have the mindset for continuous improvement and detail-orientation and good analytic skills. You are enterprising and you get energy from networking with people and finding solutions

This will include, but not be limited to:

- IT and Microsoft Office experience and commercial focus
- Practical experience in working with fleets or leasing in the automotive industry is a key advantage
- Experience with Sales Force (or similar account / sales management systems)
- Advanced skills in Excel and Powerpoint
- Good attention to detail, and high degree of independent thinking and analytical skills
- Proactive and engaging, customer oriented
- Solution oriented and inquisitive - with the ability to analyse problems and explore possible solutions and outcomes

At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication. Since Polestar’s in a scale-up phase you thrive by working in a fast-paced environment.

**People at Polestar**

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.

Are you ready for the journey? Which is electric by the way...

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