Digital Content Manager

3 weeks ago


Sydney, Australia Commonwealth Bank of Australia Full time

Digital Content Manager
- Our team is committed to providing the best digital experience for our retail banking customers
- Your attention to detail, passion for getting things right and commitment to the customer are highly valued.
- Together we'll deliver seamless, engaging end-to-end customer experiences across our digital assets
- Please note this is a 12 month maximum term/secondment opportunity.

**Do work that matters**

You will be responsible for the creation and execution of digital content strategy, using data and insights to shape decisions for your portfolio. You will lead the creation of copy for a diverse range of digital projects, collaborating creatively and strategically within a cross-functional and outcomes driven team. Using your passion for simplifying complex concepts and our digital style guide, you'll deliver clear and engaging copy that empowers our customers.

See yourself in our team

The Digital Publishing & Optimisation Chapter, use deep customer insights to experiment rapidly, craft content that converts and create personalised digital journeys for all CommBank customers.

**On any given week you will**:

- Write, edit and optimise copy - turning complex product information into clear and easy to understand content
- Champion content design, new technologies and drive thought leadership around user experience and digital content across the business bank
- Partner with Product Owners, UX, Compliance, Research and other key stakeholders to enhance our digital journeys and deliver a seamless and effective customer experience
- Contribute to and champion our content style guide; drive the development of repeatable processes, workflows and content templates
- Create data, SEO and insight driven content strategies that will meet business objectives, drive customer reach and engagement and reduce complaints

**We're interested to hear from people who have**:

- Exceptional digital copywriting and editing skills
- Experience writing and editing SEO functional copy
- Experience using a CMS, preferably Adobe Experience Manager
- Experience with the Adobe Suite, including Adobe Analytics
- Excellent stakeholder management and communication skills
- Practice pitching content ideas and supporting decisions with a strong rationale
- Experience working in cross-functional scrums teams in an agile environment

At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation Read more about our commitment to inclusion and diversity.

We believe in working for a place that works for you. We have many flexible working options within our team so talk to us about which arrangements would work best for you.

We're committed to being an accessible employer and want to make finding your dream job as easy as possible. If you experience any accessibility issues or if you require additional support please contact HR Direct on 1800 989 696.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 05/05/2024

Job ID REQ207871



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