Service Advisor, Alexandria

2 months ago

Alexandria, Australia Tesla Full time

What to ExpectTesla Motors is looking for a Service Advisor to join us in becoming a part of a world class service team supporting the latest EV technology. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service and organisation skills.
What You’ll Do

  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention.
  • Return phone calls and respond to emails in a speedy and diligent manner.
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
  • Accurately record issues and data into Dealer Management System.
  • Conduct Transactions w/ system; walk customer through correction and provide summary.
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle.
  • Coordinate the delivery time or pick up with each customer.
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed.

What You’ll Bring

  • Willingness to learn new and innovative automotive technologies.
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public and external stakeholders.
  • Attentative to detail and strong sense of maintaining privacy of information.
  • Effectively handle multiple priorities, organize workload, and meet deadlines.
  • Work in a team-based environment and achieve common goal.
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record.

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