Lodgement and Enquiry Officer

3 months ago


Baulkham Hills, Australia The Hills Shire Council Full time

**About the role**:
**Duties include**:

- Process customer transactions.
- Resolve customer phone and online enquiries.
- Maintain the development tracking system.
- Maintain NAR (name & address register).

**About you**:
To be successful in this role you will have:

- Minimum Certificate IV in a related field, plus 3 - 5 years relevant work experience essential.
- Experience in a high volume, fast paced customer focused service environment.
- Proven experience in the use of technology for service delivery.
- Experience in dealing with challenging customer interactions.
- Working knowledge of relevant development, records and privacy legislation.
- Experience with the NSW Planning Portal (desirable).

**Working with us**:
THSC employees enjoy: Performance Bonuses, Learning & Development Opportunities, Active Social Club, Modern Office Location, Variable Leave days, Proactive Wellbeing Initiatives, Onsite Café, and Working for the Community.

**Position details**:
Permanent part time role S0029, 21 hours per week, Monday, Thursday and Friday;

**Salary**: From $41.96 per hour + Superannuation + Performance Bonus (up to 2% annual salary) + organisational bonus (up to $2K) + Aquatic and Fitness membership discounts.

**Next steps**:
**_ We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community._


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