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Customer Service

3 months ago

Inner West, Australia Inner West Council Full time

**About Inner West Council**

Inner West Council is among Sydney’s larger local government agencies looking after a vibrant community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable and diverse suburbs.

As we continue to deliver quality, innovative and inclusive programs and services, we would love it if you can join in our journey towards becoming the best council for our community.

We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence. The community is at the heart of the organisation and Council puts its values of **Integrity, Respect, Innovation, Compassion and Collaboration **at the centre of everything that we do. We are here to be of service to the community and make Inner West a great place to be. We expect commitment to these values from all employees in performing their respective roles.

We offer flexible career life balance with hours that allow you to relax and recharge. **We offer a variety of flexible work arrangement options** (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great value **gym membership from $15.50/week** giving access to a vast network of gyms in Sydney.

**About the role**

Exciting opportunity for an outstanding, passionate and visionary Customer Service & Marketing Coordinator to join our amazing Aquatics Services team.

In this exciting role, you will draw on your extensive experience, customer service and business development skills to contribute to the health and wellbeing of the Inner West community by leading and inspiring the consistent delivery of high-level customer experience in Council’s aquatics facilities. Equally critical is this role’s responsibility to organise and manage the communication and engagement activities within the Aquatics team, and drive business development including marketing and member sales initiatives and programs. Inherent to this role is a commitment to promote healthy and active lifestyles for all age groups.

A key focus of this position is to work with the aquatics management team to provide high quality customer experience through staff, services, program information and messaging in relating to Council’s aquatics services. The position will coordinate, develop and work closely with Aquatics Centre Managers, team leaders and staff in delivering an integrated management and customer-focused approach across the group. Collaboration and planning with internal stakeholders, like Council’s Communications and Engagement team for example, will be required to develop key information, promotions, programs, policies and processes to ensure high levels of customer experience are achieved.

Please read the **Position Description** to familiarise yourself with all the requirements and conditions of the role.

**Remuneration**

$98,064.20 - $112,448.44 + 11% Superannuation

**Some of the required skills, experience and qualifications**

1. Appropriate tertiary qualifications in business, marketing, recreation or a related discipline and/ or equivalent industry experience

2. Extensive experience in the management of customer and membership services within the recreation sector

3. Extensive experience in coordinating communications, engagement, and stakeholder management to achieve business objectives

4. Experience in business planning and management, project management, contract management, and the ability to work under pressure and meet deadlines

**Enquiries**

Simon Duck, Senior Manager Sport and Recreation Services on 9392 5543

**Closing Date**

Sunday 17 March 2024, 11:30PM

**How to Apply**

All new workers must be and remain fully vaccinated against COVID-19 prior to beginning their work or hold a valid medical contraindication.

**Eligibility for employment/Pre employment Checks**

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.

For more information about work rights in Australia please visit the **Department of Home Affairs** website.
- Council is committed to reconciliation and strongly encourages Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and mature aged workers to apply._