Systems Analyst for Enterprise Service Manager
1 month ago
Location: Canberra
Requirement: Must have Negative Vetting Security Clearance
**Job Duties and Responsibilities (**include but not limited to):
- Stakeholder Engagement to elicit requirements.
- Conduct end user workshops to formulate requirements.
- Collaboration with ITSM SME's and leadership for business process requirement.
- Documenting business requirements in the form of epics, features, user stories and acceptance criteria.
- Capture non-functional requirements.
- Analysis and documentation of as-is state, mapping the to-be state and respective data flows.
- Contribution to user testing in terms of reviewing UAT artefacts and providing consultancy on requirements, use cases and acceptance criteria.
- Collaborate with project management team in regard to system deployment
**Requirements**:
**Mandatory Criteria**
- Must have a minimum 5 years’ experience in undertaking the same or similar role for an organisation of the same or similar size and complexity as Services Australia.
- Systems and/or business analyst experience with Commonwealth agencies / Government Departments.
- Systems and/or business analyst experience with Service Management Tool uplift.
**Weighted Criteria**
- Systems Analyst and/or Business Analyst Experience with business improvement initiatives and business transformational projects.
- Expert user of Visio, JIRA.
- Good understanding of with BPM tools (BPMN and UML).
- Experience supporting User acceptance testing.
- Exceptional facilitation and stakeholder management skills.
- Effective influencing, communication, negotiation skills.
- ITIL Certification.
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