Specialist, Workers Compensation Case Management
3 weeks ago
**The Role**
CGU has an exciting opportunity for a Specialist Claims Consultant to join the Workers Compensation team based in Hobart on a full-time permanent basis. The purpose of the role and your unique contribution to IAG’s purpose is to autonomously manage and make decisions on a portfolio of workers compensation claims and deliver an exceptional customer-service experience to key clients.
**Key Responsibilities**
Establish strategic Case Management Plans in collaboration with the injured worker, their employer and health professionals
Make final decisions on claims outcomes seeking input and advice from Injury Management Advisors and seniors in the team as required.
Manage claims for key corporate clients.
Implementation and ongoing review of Case Management Plans
Providing exceptional customer service to employers and building relationships
Claims reviews or other employer engagement as appropriate to the portfolio
Accurately determining liability on new and existing claims
Ongoing review and management of claims in accordance with relevant legislation and guidelines
Managing other core claims management functions such as weekly compensation benefits and estimating
**Skills & Experience**
Experience in the insurance industry managing personal injury claims
Coaching and mentoring skills
Experience in utilising motivation interaction or similar effective communication skills
Strong customer focus including well developed customer service skills
Ability to build rapport and establish relationships
High attention to detail
Resilient, displays empathy and able to communicate with all stakeholders
Displays a drive for results and is outcome focused
Ability to work independently in a supportive team environment
Contributes positively to our team’s culture
**Let’s Talk
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