Fitness Studio Manager
3 weeks ago
Looking for an experienced Studio Manager to oversee multiple locations across Sydney (between inner-west Sydney and North Sydney).
**Key responsibilities include**:
- Maintain upkeep of the studio including cleanliness, laundry, lost and found
- Be involved with recruitment and staff on-boarding process
- Manage Sales calls, Retention calls, complaints and escalations
- Take pride in the studio and ensure your team of instructors follows your lead
- Ability to work independently
- Class scheduling and communication with the instructors
- Social media management
- Management of booking system software including membership suspensions, troubleshooting and new client engagement
- Prepare and coordinate material for Instructor calls/training
- Assist in proactive strategies in relation to marketing, training and staff development
- Ability to lead and manage a team efficiently and effectively
- Must be able to work under pressure and meet tight deadlines
- Building a great rapport with potential customers and supporting members
- Providing exceptionally high-quality customer service to new and existing customers
- Management of retail stock & display
- Pilates knowledge is highly desirable, but not essential
- Be the face of the Studio, encouraging a welcoming and friendly culture
- High sense of integrity, honesty and self-motivation
- Passion for the fitness industry and helping get people started towards a healthier lifestyle
- Sales and client retention experience is preferred
- Industry management experience is essential
- Energetic with exceptional customer service and communication (written and verbal) skills
- Experience in building and managing client relationships
- Strong problem solving and decision-making skills. Able to work autonomously and proactively take charge of day-to-day activities
- High attention to detail
- Maintain a clean and polished look at all times
- Sense of humour is a must You must be down-to-earth and highly approachable
**COMPENSATION & BENEFITS**:
- Healthy, positive work environment
- This position offers a very competitive base salary; based on experience & performance
- Bonus incentives with hitting kpi's
- Leadership Development Program and potential progression opportunities
**Job Types**: Full-time, Permanent
**Salary**: $70,000.00 - $100,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Annual bonus
Work Authorisation:
- Australia (required)
Ability to Commute:
- Sydney, NSW (required)
Work Location: In person
Expected Start Date: 04/03/2024
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