Service Administrator

2 months ago

Acacia Ridge, Australia Sirius Airconditioning & Refrigeration Full time

**Company Overview**:
Sirius Airconditioning & Refrigeration has provided HVAC services across SEQ for over 50 years. We are dedicated to delivering exceptional service and innovative solutions to our clients. As the Service Administrator, you will play a crucial role in ensuring the smooth operation of our service department, contributing to our mission of exceeding customer expectations.

**Position Overview**:
**Responsibilities**:

- Manage service department schedules and appointments, coordinating with technicians and clients to ensure timely service delivery.
- Maintain accurate records of service orders, including documentation of services performed, parts used, and customer communications.
- Assist in inventory management, including ordering parts and supplies as needed, following up suppliers on backorders and receipting parts when received.
- Review service maintenance reports ensuring grammar accuracy and reporting of defects to the quoting register.
- General ADHOC and data entry duties

**Qualifications**:

- High school certificate or equivalent; and/or certification or training in administration is a plus.
- Proven experience in an administrative role, preferably in a service-oriented industry.
- Proficiency in Microsoft Office Suite and experience with CRM software (Aroflo/Simpro desirable)
- Strong organizational and multitasking abilities, with keen attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Customer-focused mindset with a commitment to delivering exceptional service.

**Benefits**:

- Competitive salary commensurate with experience.
- Monthly RDO
- Opportunities for career growth and development.
- Positive and collaborative work environment with a supportive team.

**How to Apply**:
Sirius Airconditioning & Refrigeration is a equal opportunity employer and is committed to diversity in the workplace. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $60,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Acacia Ridge, QLD 4110: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Service Administration: 1 year (preferred)
- Administration: 1 year (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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