Customer Experience Agent

3 weeks ago

Caulfield, Australia Glen Eira City Council Full time

Customer Service and Counsellor Business
- Part-time
- Closing on: Apr 27 2023
- Add to favourites Favourite View favourites

Seeking friendly and enthusiastic individuals to provide exceptional customer service to the Glen Eira community
- Be part of a small team that does BIG things
- Provide exceptional customer service to the Glen Eira community
- Multiple full-time and part-time (30 hours/week) permanent roles available
- $33.50 per hour + Superannuation

**About the role**
We are currently seeking customer-focused, friendly and highly resilient individuals to join our motivated, high performing and collaborative Customer Service team Our team has a passion for providing excellent customer experiences, with a focus on first contact resolution to enquiries.

**About you**
We are looking for individuals who are committed to putting customers’ needs first every time and producing great customer outcomes.

You will have a high level of resilience to manage challenging inquiries, while maintaining integrity and respect. You’ll also have a positive can-do attitude and be a great team player in a fast-paced environment.

You must be willing to work in a hybrid environment from home and in the office (Caulfield location).
- Skills and experience_
- Ability to demonstrate and display Council’s Values - Collaboration, Respect, Service Excellence, Integrity and Innovation.
- Experience in complaints handling and conflict resolution.
- Excellent communication, negotiation and listening skills.
- Proficient at using a computer and multiple systems.
- Call centre experience will be highly regarded.

**Other information**

The Service Centre’s normal business hours are:

- Monday, Wednesday, Thursday, Friday from 8:00am to 5:30pm
- Tuesday from 8:00am to 7:15pm

**Important Information**

**Working at Glen Eira City Council**
The City of Glen Eira is a dynamic municipality located within the southeast metropolitan region of Melbourne, approximately 10 kilometres from the CBD. Council provides a range of services to over 155,000 residents from more than 160 cultural backgrounds and over 16,000 businesses.

Glen Eira City Council is a collaborative, values-based organisation that strives for innovation. Our 1,370 employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality it services.

Recognised as an Employer of Choice, we seek people who share our community focused values and have a desire to create positive local impact.

**Employee Benefits**
We have a great culture that is valued by all our staff. Teamwork, collaboration and innovation are a key focus at Glen Eira City Council. We offer will offer you:

- Hybrid - Average of 3 days in the office (or pro rata)
- Flexible work options
- A supportive and collaborative team environment where your ideas are welcomed
- Access to paid training and participation in Council’s extensive Learning and Development programs
- Reward and recognition programs
- Comprehensive leave entitlements
- Corporate gym memberships at Glen Eira Leisure

**How to apply**

For further information or a confidential discussion please contact Ange Dimitriu on 03 9524 3333

**Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to**:

- **Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.**:

- **Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.**

**We value the knowledge, skills and talents that all people can share with our workforce and community.

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