Customer Experience Agent

1 week ago


Caulfield, Victoria, Australia Glen Eira City Council Full time
Customer Service and Counsellor Business

  • Parttime
  • Closing on: Apr
  • Add to favourites Favourite View favourites
Seeking friendly and enthusiastic individuals to provide exceptional customer service to the Glen Eira community

  • Be part of a small team that does BIG things
  • Provide exceptional customer service to the Glen Eira community
  • Multiple fulltime and parttime (30 hours/week) permanent roles available
- $33.50 per hour + Superannuation

About the role

We are currently seeking customer-focused, friendly and highly resilient individuals to join our motivated, high performing and collaborative Customer Service team Our team has a passion for providing excellent customer experiences, with a focus on first contact resolution to enquiries.


About you

We are looking for individuals who are committed to putting customers' needs first every time and producing great customer outcomes.

You will have a high level of resilience to manage challenging inquiries, while maintaining integrity and respect. You'll also have a positive can-do attitude and be a great team player in a fast-paced environment.

You must be willing to work in a hybrid environment from home and in the office (Caulfield location).

  • Skills and experience_
  • Ability to demonstrate and display Council's Values
  • Collaboration, Respect, Service Excellence, Integrity and Innovation.
  • Experience in complaints handling and conflict resolution.
  • Excellent communication, negotiation and listening skills.
  • Proficient at using a computer and multiple systems.
  • Call centre experience will be highly regarded.

Other information

The Service Centre's normal business hours are:

  • Monday, Wednesday, Thursday, Friday from 8:00am to 5:30pm
  • Tuesday from 8:00am to 7:15pm

Important Information

Working at Glen Eira City Council

The City of Glen Eira is a dynamic municipality located within the southeast metropolitan region of Melbourne, approximately 10 kilometres from the CBD.

Council provides a range of services to over 155,000 residents from more than 160 cultural backgrounds and over 16,000 businesses.

Glen Eira City Council is a collaborative, values-based organisation that strives for innovation.

Our 1,370 employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality it services.


Recognised as an Employer of Choice, we seek people who share our community focused values and have a desire to create positive local impact.


Employee Benefits
We have a great culture that is valued by all our staff. Teamwork, collaboration and innovation are a key focus at Glen Eira City Council.

We offer will offer you:

  • Hybrid
  • Average of 3 days in the office (or pro rata)
  • Flexible work options
  • A supportive and collaborative team environment where your ideas are welcomed
  • Access to paid training and participation in Council's extensive Learning and Development programs
  • Reward and recognition programs
  • Comprehensive leave entitlements
  • Corporate gym memberships at Glen Eira Leisure

How to apply
For further information or a confidential discussion please contact Ange Dimitriu on

Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation.

As a Council, we are committed to:

-
Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees
:

-
Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.
**We value the knowledge, skills and talents that all people can share with our workforce and community.

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