Digital Experience Advisor

2 months ago

Caulfield, Australia Glen Eira City Council Full time

Transformation
- Full-time
- Closing on: Aug 7 2023
- Add to favourites Favourite View favourites
- **Be part of a vibrant and friendly team**:

- **Full time opportunity**:

- **$92k-100k per annum + Superannuation**

**About the role**
The Digital Experience Adviser will implement digital initiatives, actions and activities forming part of project teams.

The Digital Experience Adviser will be responsible for implementing key components of digital projects and will also develop useful relationships with business units to build receptiveness and capacity so that teams can optimise the digital customer experience. This role will drive best practice user experience across our channels using human centred design thinking and data to create solutions to optimise digital service delivery.
- Other responsibilities include_:

- Maintain a strong knowledge of digital technologies, functionality and capability used across the organisation’s digital product suite.
- Work closely with delivery teams including Business Analysts, Project Managers, Developers, IT and Comms team, and external vendors to deliver initiatives to expectation.
- Champion innovation in digital experience through a variety of digital platforms.
- Work closely with the Digital Program Coordinator to identify UX improvements to enable excellence in digital experience across the organisation’s internal and external platforms
- Adhere to standards, policies and best practice to ensure the effectiveness, security and integrity of the digital, IT and spatial environment.

**About you**
We are looking for a highly enthusiastic and motivated individual who manages time well and enjoys working in a team. You will possess highly developed interpersonal skills to liaise with internal and external stakeholders, striving for continuous improvement and Keeping the customer at the centre of everything you do.

The following is also required:

- Relevant tertiary qualification with significant and diverse industry experience or a less formal qualification plus substantial and demonstrable experience in this specialist field.
- High level understanding of user experience and consumer digital and mobility trends.
- High level skills in web technology and user experience, with the ability to use data insights to drive continuous improvement projects.

**Important Information**

**Working at Glen Eira City Council**
The City of Glen Eira is a dynamic municipality located within the southeast metropolitan region of Melbourne, approximately 10 kilometres from the CBD. Council provides a range of services to over 155,000 residents from more than 160 cultural backgrounds and over 16,000 businesses.
Glen Eira City Council is a collaborative, values-based organisation that strives for innovation. Our 1,370 employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality it services.
Recognised as an Employer of Choice, we seek people who share our community focused values and have a desire to create positive local impact.

**Employee Benefits**
We have a great culture that is valued by all our staff. Teamwork, collaboration and innovation are a key focus at Glen Eira City Council. We offer will offer you:

- Hybrid work environment - Average of 3 days in the office (or pro rata)
- Flexible work options
- A supportive and collaborative team environment where your ideas are welcomed
- Access to paid training and participation in Council’s extensive Learning and Development programs
- Reward and recognition programs
- Comprehensive leave entitlements
- Corporate gym memberships at Glen Eira Leisure

**How to apply**
Please attach your resume along with a cover letter detailing your experience and how it relates to the role.

**Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to**:

- **Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.**:

- **Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.**

**We value the knowledge, skills and talents that all people can share with our workforce and community.

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