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Return to Work Specialist

7 months ago

Melbourne City Centre, Australia EML Full time

**Return to Work Specialist**:
VIC - Melbourne CBD Workers Compensation Full Time

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Melbourne,** you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Working alongside the Recovery and Return to Work Program, this exciting position requires a motivated self-starter to provide specialist support and advice to the 0-55 weeks claims teams. You will work closely with the Performance Managers and the broader EML team, this position will maintain a particular focus on ensuring innovative RTW & Recovery strategies are developed and supported which in turn, will enable us to provide tailored, person centric claims management. You will use your previous experience across many facets of workers compensation to coach case managers and provide strategic advice in accordance with Victorian workers compensation law and WorkSafe Victoria guidelines to support and drive the Recovery and Return to Work Program.

This **permanent full-time** role is based in our **Melbourne CBD** office.

**YOUR RESPONSIBILITIES**
- Provide hands on support to claims teams and the Performance Managers to work towards safe and sustainable RTW outcomes
- Provide support to Case Managers and Specialist Staff in developing RTW & Recovery strategies along with staff capability through feedback and coaching
- Undertake discussions with case managers to ensure soundly based rehabilitation & RTW goals are established to allow for focused RTW activity
- Provide specialist assistance and one on one support to team members regarding all facets of claims management strategy
- Provide specialist advice on complex claims strategy as well as undertaking RTW activities, inclusive of direct engagement with external stakeholders
- Review and provide feedback on current claims management practices, ensuring emerging trends are identified and managed

**ABOUT YOU**
- Demonstrated experience in claims and/or injury management
- Demonstrated experience in engaging with external stakeholders to support outcomes for injured workers
- High attention to detail and organisational skills
- Sound understanding of legislative and commercial contract requirements and performance measures
- Ability to accurately interpret relevant legislation (including Acts, Regulations and case law)
- Experience in providing training and coaching to improve capability of claims team members

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success
- Quarterly Reward and Recognition Awards
- Access LinkedIn Learning - 18,000 courses to advance your professional education
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, **please.