Return to Work Specialist

7 months ago

Melbourne, Australia Gallagher Full time

About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.

Overview:
**About the role**:
As a Return to Work (RTW) Specialist, you’ll be a leader in recovery and return to work by influencing and driving return to work outcomes on all injury claims. Identify and triage claims that are high/Medium and Low risk of exceeding expected return to work outcomes, whilst working closely with the supporting case managers. The RTW Specialist will utilise their knowledge and skillset in return to work, person centred injury management and exceptional stakeholder communication skills, to drive optimal return to work outcomes for injured workers.

**Responsibilities**:
**Your responsibilities will include**:

- Managing a small portfolio of high-risk injury claims, supporting injured workers and employers with their recovery, RTW and return to health
- Supporting case managers of medium/low risk claims with regular claim conferencing
- Identifying biopsychosocial risk factors leading to strategic recovery and return to work goals whilst achieving RTW goals
- Identifying primary and secondary psychological claims whilst supporting appropriate strategic measures in managing injured workers back to full functional capacity
- Undertaking RTW visits (Virtual and in person) when required to support recovery and RTW outcomes

Qualifications:
**We’re looking for an enthusiastic and customer-focussed individual who also has**:

- Workers Compensation scheme Claims Management experience
- Knowledge of Personal Injury Management concepts relating to Victoria’s Workers Compensation Scheme
- Excellent customer service skills and experience
- Time management, administrative and organisational skills
- Experience in leading people, teams or key initiatives
- Tertiary qualification in an appropriate discipline and/or demonstrated experience in a similar role is also ideal

**What we can offer you**
- Attractive remuneration packaging & flexible work arrangements - including Work from Home
- Paid Parental Leave
- Excellent working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service recognition awards; and employee assistance program for yourself and immediate family members.

**To apply**

If this sounds like the job for you, then we want to hear from you today

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- To be considered for this opportunity you must have right to live and work in Australia when applying._
- Agency applicants will not be considered for this position._
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._

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