Patient Engagement Sales Specialist

3 weeks ago

Sydney, Australia Careers at Eucalyptus Full time

**Eucalyptus **(or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high touch, high quality care to millions of patients.

Eucalyptus is a house of consumer healthcare brands built off of a core shared technology and services layer. We have 4 healthcare brands that form the connective tissue between telehealth consults with doctors, pharmacy delivery and ongoing patient care. Our goal is to provide a differentiated and comprehensive care experience for a wide variety of patients and conditions.

The PX (Patient Experience) team is at the heart of Eucalyptus and our brands. The team thrives on making every patient feel uniquely cared for and ensuring our Doctors and fellow Eucalypts can rely on us.

We are looking for a seasoned sales professional to set the standard of greatness and rapidly learn, iterate and give us conviction on patient engagement best practices.

The primary responsibility of the **Patient Engagement Sales Specialist** is to drive health and business outcomes by re-engaging patients who have fallen out of the patient journey, are likely to cancel their subscription, have an opportunity to deepen their relationship with us or have left their subscription some time ago. As you learn, the rest of the team will follow and look to you on how to improve conversion rates.

Healthcare is one of the last industries to experience a digital revolution, and to help earn the right to treat their condition digitally, a human touch can accelerate a relationship of trust. These interactions add depth to the patient experience and enable higher-touch healthcare.

You will work alongside our growth marketing team, doctors, nurses, pharmacies and inbound patient support team to ensure each patients' unique needs are met.

You will be the voice of the patients to drive product, process and system improvement through collaboration with the wider teams in Eucalyptus.

**Responsibilities**:

- Engage our patients through various interventions to pursue their goals and adhere to their treatments
- Make outbound calls to patients throughout their treatment lifecycle to increase conversion from one stage of the funnel to another
- Make the complex simple for our patients by solving their problems and handling their objections
- Assist in the development, implementation and management of process documentation
- Assist in summarising patient sentiment, escalating issues and bugs and linking back to the relevant Eucalyptus teams to ensure the continual improvement of our products and service
- Build deep relationships fast with patients to earn their trust
- **Be adaptive to the changing needs of Eucalyptus by taking on new responsibilities and ad-hoc tasks from your leader**

This is not a traditional sales role, with opportunities to learn about different areas of the business and be involved in product launches, projects, and other initiatives as we scale.

As a TeleHealth company, being flexible around our patients' schedule is essential for, as such our Outbound call team operates between 9am-6:30pm, 7 days a week. While flexibility for weekend work and rostering between our operating hours will be required, we work with you to find the right balance.

**Qualifications**:
**Skills and mindset**
- At least 3-5 years of experience working in sales
- A proven track record for identifying opportunities within a customer funnel and improving conversion rates through various sales tactics
- Naturally empathetic, reliable, caring, with strong problem-solving skills
- Strong written and verbal communication skills are a must, and the ability to use a range of tones of voice to interact with customers

**Bonus points if you have**
- Experience in the healthcare space or allied services, or a keen interest in health & wellness
- Interest in how digital businesses work and a willingness to learn

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