Patient Engagement Sales Specialist

1 week ago

Sydney, New South Wales, Australia Careers at Eucalyptus Full time

Eucalyptus (or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high touch, high quality care to millions of patients.

Eucalyptus is a house of consumer healthcare brands built off of a core shared technology and services layer.

We have 4 healthcare brands that form the connective tissue between telehealth consults with doctors, pharmacy delivery and ongoing patient care.

Our goal is to provide a differentiated and comprehensive care experience for a wide variety of patients and conditions.

The PX (Patient Experience) team is at the heart of Eucalyptus and our brands.

The team thrives on making every patient feel uniquely cared for and ensuring our Doctors and fellow Eucalypts can rely on us.


We are looking for a seasoned sales professional to set the standard of greatness and rapidly learn, iterate and give us conviction on patient engagement best practices.


The primary responsibility of the
Patient Engagement Sales Specialist is to drive health and business outcomes by re-engaging patients who have fallen out of the patient journey, are likely to cancel their subscription, have an opportunity to deepen their relationship with us or have left their subscription some time ago.

As you learn, the rest of the team will follow and look to you on how to improve conversion rates.


Healthcare is one of the last industries to experience a digital revolution, and to help earn the right to treat their condition digitally, a human touch can accelerate a relationship of trust.

These interactions add depth to the patient experience and enable higher touch healthcare.


You will work alongside our growth marketing team, doctors, nurses, pharmacies and inbound patient support team to ensure each patients' unique needs are met.


You will be the voice of the patients to drive product, process and system improvement through collaboration with the wider teams in Eucalyptus.


Responsibilities:

  • Engage our patients through various interventions to pursue their goals and adhere to their treatments
  • Make outbound calls to patients throughout their treatment lifecycle to increase conversion from one stage of the funnel to another
  • Make the complex simple for our patients by solving their problems and handling their objections
  • Assist in the development, implementation and management of process documentation
  • Assist in summarising patient sentiment, escalating issues and bugs and linking back to the relevant Eucalyptus teams to ensure the continual improvement of our products and service
  • Build deep relationships fast with patients to earn their trust
-
Be adaptive to the changing needs of Eucalyptus by taking on new responsibilities and ad-hoc tasks from your leader


This is not a traditional sales role, with opportunities to learn about different areas of the business and be involved in product launches, projects, and other initiatives as we scale.


As a TeleHealth company, being flexible around our patients' schedule is essential for, as such our Outbound call team operates between 9am-6:30pm, 7 days a week.

While flexibility for weekend work and rostering between our operating hours will be required, we work with you to find the right balance.


Qualifications:

Skills and mindset

  • At least 35 years of experience working in sales
  • A proven track record for identifying opportunities within a customer funnel and improving conversion rates through various sales tactics
  • Naturally empathetic, reliable, caring, with strong problemsolving skills
  • Strong written and verbal communication skills are a must, and the ability to use a range of tones of voice to interact with customers

Bonus points if you have

  • Experience in the healthcare space or allied services, or a keen interest in health & wellness
  • Interest in how digital businesses work and a willingness to learn

So, why join Eucalyptus?


We work with doctors, specialists, pharmacists, and medical professionals from all over the country, and our 4 brands speak to different people at different stages of their life and needs.

We have built a patient-centric platform that provides end-to-end healthcare at scale and we've managed to do all this, in just 3 years

Euc also offers amazing benefits to our permanent staff based in our Sydney HQ office:

  • Employee-only discounts from our portfolio of healthcare brands: Pilot, Kin Fertility, Software & Juniper
  • Wellness benefits include Employee Assistant Program and monthly Health & Fitness allowance.
  • We have social clubs with budgets that allow you to bond with employees with similar interests
  • We offer each Eucalypt a monthly budget so they can get coffee and catch up with each other
  • Eucwide events that happen at least once a quarter.
  • Inclusive parental leave that offers 20 weeks paid leave for a primary carer.
  • We are proud to be a part of Kin Fertility 's #WeNeedMoreLeave campaign with raising awareness and encouraging businesses, big or smal

  • Patient Engagement Sales Specialist

    1 week ago

    Sydney, New South Wales, Australia Careers at Eucalyptus Full time

    Eucalyptus (or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high touch, high quality care to millions of patients.Eucalyptus is a house of consumer healthcare brands built off of a core shared technology and services layer. We have 4 healthcare brands that form the connective tissue between telehealth consults with...

  • Patient Engagement Specialist

    1 week ago

    Sydney, New South Wales, Australia Careers at Eucalyptus Full time

    Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard - and we're gonna need all the help we can get About Eucalyptus:Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world's biggest healthcare...

  • Communications and Patient Engagement Lead

    1 week ago

    Sydney, New South Wales, Australia Novartis Full time

    25,600 Australians live with MS and over 7.6 million Australians know or have a loved one with this potentially debilitating disease. We are looking for an experienced Communications professional who can bring their business-partnering skills to this high-touch, impactful position, working closely with some of our key franchises, including Neuroscience. Your...

  • Sales Account Specialist

    1 week ago

    Sydney, New South Wales, Australia Nestle Operational Services Worldwide SA Full time

    Nestlé Health Science was created in 2011 by Nestlé, the leading food and beverage company. We are a unique health science company focused on advancing the role nutrition plays in changing the course of health for consumers, patients and healthcare professionals. Focused on delivering quality-of-life benefits through nutritional solutions, we harness...

  • Customer Engagement Specialist

    1 week ago

    Sydney, New South Wales, Australia Reejig Full time

    Job DescriptionReejig seeks a dynamic Customer Engagement Specialist to revolutionize customer interaction through AI. This full-time, remote role is perfect for those passionate about building relationships and leveraging advanced AI tools in customer engagement.As a Customer Engagement Specialist, you will use AI to engage directly with customers,...

  • Virtual Sales Specialist

    1 week ago

    Sydney, New South Wales, Australia Novartis Full time

    394564BRVirtual Sales Specialist:AustraliaAbout the roleNovartis is a global pharmaceutical and healthcare company committed to improving the lives of patients and making a lasting impact on global health. With a rich history spanning over 250 years, Novartis has established itself as a leader in the industry, combining cutting-edge medical science with...

  • Specialist Patient Safety

    1 week ago

    Sydney, New South Wales, Australia Sandoz Full time

    70 million With over 70 million packs across 600 product lines - make a mark on every patient experience. Be part of a team that ensures quality use of medicines for the fastest growing generic in Australia. Come work for a team that feels supported and challenged by their peers and learning and growing together is part of our culture. Those joining Sandoz...

  • Customer Engagement Specialist

    1 week ago

    Sydney, New South Wales, Australia Reejig Full time

    Company DescriptionImagine a world where Monday blues are a thing of the past, where redundancies provide real opportunities to pivot. Welcome to Reejig, where we believe in transforming the future of work, but more importantly, we believe in the power of people who help build that vision. We're a team of builders, doers, and strategic thinkers. Our AI helps...

  • Patient Advocacy Specialist

    1 week ago

    Sydney, New South Wales, Australia Amgen Full time

    Career CategoryValue and AccessJob Description:HOW MIGHT YOU DEFY IMAGINATION?If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve...

  • International Patient Engagement Senior Manager ANZ

    1 week ago

    Sydney, New South Wales, Australia Vertex Full time

    Job DescriptionGeneral/Position SummaryThe International Patient Engagement Senior Manager is responsible for supporting the company's patient engagement initiatives in Australia and New ZealandAn externally facing role that works cross-functionally with communications, government affairs, market access and medical affairs. This role helps lead the company's...

  • Customer Engagement Specialist

    1 week ago

    Sydney, New South Wales, Australia Scaled Agile Inc Full time

    Company DescriptionScaled Agile, Inc., (SAI) helps enterprises thrive in a world of change with SAFe, the most trusted system for learning and practicing agile ways of working. Together, SAFe Studio and SAFe's proven framework provide everything individuals and teams need to link evolving strategy and execution. SAFe works by building a culture of resiliency...

  • Clinical Sales Specialist

    1 week ago

    Sydney, New South Wales, Australia Masimo Full time

    Job Summary:The Clinical Sales Specialist is responsible for selling Masimo's Acute Care product portfolio and developing strategic relationships with a variety of clinical leaders in targeted hospitals. This position is a proactive member of the sales team that will facilitate securing new business and growing existing business in their assigned territory....

  • International Patient Engagement Senior Manager Anz

    1 week ago

    Sydney, New South Wales, Australia Vertex Pharmaceuticals Full time

    International Patient Engagement Senior Manager ANZ page is loaded International Patient Engagement Senior Manager ANZ Apply locations Sydney, Australia time type Full time posted on Posted Yesterday job requisition id REQ-21524 Job Description General/Position Summary The International Patient Engagement Senior Manager is responsible for supporting the...

  • Specialist Sales Manager

    1 week ago

    Sydney, New South Wales, Australia Evans Petersen Healthcare Full time

    The CompanyOur client is a global pharmaceutical company, long respected for their portfolio of significant life-changing medicines. With teams in both primary and specialty care, they continue to drive positive benefits for Australian patients who live with chronic disease every day. As a business, they continue to collaborate and drive performance in a...

  • International Patient Engagement Senior Manager ANZ

    1 week ago

    Sydney, New South Wales, Australia Vertex Pharmaceuticals Full time

    International Patient Engagement Senior Manager ANZ page is loaded International Patient Engagement Senior Manager ANZ Apply locations Sydney, Australia time type Full time posted on Posted Yesterday job requisition id REQ-21524 Job DescriptionGeneral/Position SummaryThe International Patient Engagement Senior Manager is responsible for supporting the...

  • Sales Specialist

    1 week ago

    Sydney, New South Wales, Australia Nutanix Full time

    **Hungry, Humble, Honest, with HeartThe OpportunityThe Sales Specialist - NUS role at Nutanix is a unique opportunity to join their newly built Specialist Sales organization. Focused on Nutanix Unified Storage, this role will play a crucial part in capturing the massive market opportunity created by the growing data in the Cloud and at the Edge. Nutanix...

  • Patient Services Manager

    1 week ago

    Sydney, New South Wales, Australia Monash IVF Group Full time

    Sydney Ultrasound for Women are leading the future of reproductive health Sydney Ultrasound for Women (SUFW) is a renowned diagnostic ultrasound medical practice, devoted to meeting the needs of women at various stages of their lives. Our doctors are specialist Obstetricians and Gynaecologists (O&G) who have further specialised in ultrasound, high-risk...

  • Hospital Sales Representative

    1 week ago

    Sydney, New South Wales, Australia Hengandhurst Full time

    Hospital Sales Representative - NSW South - Dermatology launchSydneyPharmaceutical / Sales Dermatology Launch Product; New class: New mode of actionBe part of launching this game changing Dermatology productExperience in Dermatology highly regardedAgile, dynamic and collaborative team environmentThis niche biopharmaceutical company are leaders in driving...

  • Sales Enablement Specialist

    1 day ago

    Sydney, New South Wales, Australia Singtel Group Full time

    At Optus, we have an ambitious goal to be Australia's most loved everyday brandThe EB Sales Enablement team leads a program of enablement to support sellers by equipping them with knowledge, tools and optimal resources to drive revenue growth and enhance customer experience.The sales enablement strategy aligns to the EB strategy and the strategice priorities...

  • Patient Services

    1 week ago

    Sydney, New South Wales, Australia Monash IVF Full time

    Permanent Full-Time Sydney CBD based Kent Street An important leadership which offers varietyMonash IVF Group are leading the future of reproductive careMonash IVF Group is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. As leaders in our field, we offer a dynamic workplace to those seeking to make a...