Supplier Relationship Specialist

1 week ago

West Perth, Australia RAC of WA Full time

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

Join RAC Insurance as a Supplier Relationship Specialist and play a pivotal role in optimising our supply chain to deliver exceptional service to our members.

As a Supplier Relationship Specialist, you’ll work closely with key service providers to enhance quality, efficiency, and cost-effectiveness within our Claims business. You will support contract management, analyse supplier performance, and foster strong partnerships that align with RAC’s commitment to delivering outstanding member experiences.

Key Responsibilities

  • Contract Management & Governance: Ensure compliance with the Claims Supply Chain Contract Management Handbook.

  • Data Analysis & Reporting: Evaluate supplier performance and recommend improvements.

  • Operational Excellence: Support the claims team by ensuring access to top-tier service providers.

  • Continuous Improvement: Drive initiatives to enhance Net Promoter Scores (NPS) and customer satisfaction.

  • Supplier Collaboration: Conduct regular meetings to review performance and resolve any issues.

  • Quality & Compliance: Audit supplier performance to meet Service Level Agreements (SLAs) and quality standards.

  • Dispute Resolution: Address claims settlement disputes and member complaints effectively.

What we are looking for:

  • Strong knowledge of procurement, contract management, and commercial law.

  • Demonstrated ability to analyse data and make sound commercial decisions.

  • Excellent communication, negotiation, and relationship-building skills.

  • Proactive problem solver with the ability to manage multiple stakeholders and priorities.

  • Tertiary qualifications in a related field or equivalent business experience (desirable).

  • Progress towards ANZIIF-endorsed qualifications in loss adjusting or insurance (desirable).

What can we offer you?

  • A workplace culture where our people feel valued, respected and empowered

  • Work in flexible ways that meet work/life commitments and support wellbeing

  • Be part of a purpose led organisation that gives back to the WA community

  • An environment that values ongoing career development

  • Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance

  • Opportunities for community engagement and corporate volunteering

Apply online – send us your CV showcasing what you can bring to the team.

Applications Close Monday 2nd December 2024.

#BetterJourneysRAC

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