Ict Infrastructure Team Lead

2 months ago

Brisbane, Australia Exclaim IT Pty Ltd Full time

**$120,000 - $135,000 + Super**:

- Great team culture
- Supportive environment
- A great opportunity to take ownership in your role

**Location**:Brisbane, Queensland 4000 - Australia

**Work type**:Permanent

**Date Posted**:11 July, 2023

**Reference**:#15850

**About the role**.**:
Our client is a not-for-profit organisation based in Brisbane. They are looking to engage a ICT Infrastructure Lead on a permanent basis.

**Responsilbities**.**:

- Effectively lead the ICT Infrastructure team.
- Lead and inspire a team of infrastructure professionals, fostering a collaborative and high-performing work environment.
- Oversee day-to-day operations, ensuring the stability, security, and performance of our infrastructure.
- Collaborate with cross-functional teams, including DevOps teams, to understand business requirements and translate them into scalable and secure infrastructure solutions in a complex, distributed environment undergoing a major transition.
- Collaborate with project teams to design and provision security, network, and communications infrastructure in a complex, distributed environment undergoing a major transition.
- Collaborate with security and compliance teams to conduct audits, implement security policies, and address any identified vulnerabilities.
- Conduct regular performance assessments and capacity planning to ensure scalability and efficiency.
- Provide guidance, mentorship, and technical expertise to team members, managing 3rd-level service desk issue resolution by discovering, analyzing, and addressing issues quickly - schedule, assign, and/or escalate issues/queries as appropriate.
- Undertake enhancement and remediation activities across the network and gateway systems.
- Monitor, support, and enhance the network and gateway systems. This includes Data Centre technologies, SSL Gateways, Load Balancers, PBX, Microsoft 365, Azure, and MDM.
- Manage and monitor infrastructure system upgrades, installations, integrations, customizations, configurations, and testing new systems and hardware, and help resolve configuration conflicts and errors.
- Provide mentoring and assistance to other team members.
- Actively assess/contribute to the continuous improvement of work, standards, processes, and methodologies.
- Be an active member in the change process and contribute to the peer review requirements of the Change Advisory Board (CAB).
- Create and maintain current documentation for all undocumented IT systems or work practices and provide these as training material to the greater IT team.
- Champion systems that have been designated as a primary SME for this position.

**Skills required**.**:

- Relevant industry qualifications (VCP, MCSE, CCNA & CCA are highly desirable).
- Knowledge or experience with cloud and hybrid cloud solutions desirable.
- A collaborative approach to developing solutions with other technology teams and business users.
- Exposure to security standards, ISO27001 and Essential 8.
- 7+ years of proven IT experience managing, designing, and implementing enterprise infrastructure systems.
- Microsoft Configuration Manager
- Microsoft Active Directory
- Microsoft Group Policy
- Microsoft DFS
- Microsoft DNS & DHCP
- Microsoft Server
- Microsoft Office 365 / Azure Cloud Service
- Veeam Backup System
- VPN solutions
- SD-WAN & SD-LAN technologies (Meraki highly desirable)
- Firewalls
- Vulnerability Management
- Scripting in PS, VBS, Batch file/CMD
- PBX System Management
- Mobile Device Management Systems
- VMware
- NetApp
- Meraki

**Additional requirements**.**:

- Degree in Information Technology Business related discipline or equivalent experience in similar employment.
- 5+ years' experience managing an ICT Infrastructure team (5-10 direct reports), please note this experience is essential.
- Strong ability to effectively deal with demanding clients and complex support requirements to deliver effective resolutions and client outcomes.
- Strong ability to communicate and work collaboratively within a high-pressure team environment dealing with a broad range of clients and issues.
- Previous experience with continuous improvement of service delivery processes.
- Previous experience working within a large business transforming the environment.
- Experience with Project Management for Business as usual programs of operational improvements.
- Senior-level support experience across standard ICT architecture.
- A proactive attitude, ability to solve problems and use initiative to make decisions, plan, and carry out tasks without direct supervision.
- Ability to work together and participate effectively as a contributing member of a team of leaders.
- Displays a high level of business acumen by demonstrating the ability to break complex technical concepts down to their alignment with business objectives.
- Please note that a National Police Check might be required as part of pre-employment screening._

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