Senior ICT Officer

1 month ago

Brisbane City, Australia Troocoo Full time

As the Senior ICT Officer, you will be responsible for resolving complex technical requests and incidents received from staff and stakeholders of the organisation, and to provide support to end users across applications, software, hardware and infrastructure.
 
Key responsibilities

  • Provide guidance and technical advice to ICT officers to problem solve and resolve requests and incidents.
  • Lead the development of operational policies, practices and system documentation.
  • Investigate and lead the implementation of new technology systems, software, and line of business applications, including (but not limited to) cloud technologies such as O365, EntraID, modern provisioning (Intune, AutoPilot, etc), Exchange Online, AAD, MDM.
  • Maintains highly productive relationships with the business and external stakeholders and actively participates in decision-making at an organisational level.
  • Provides specialist advice and guidance to business, management, and other key stakeholders with regards to delivery, operation and use of ICT and information management and potential business benefits.
  • Participate in large complex technology projects ensuring that business benefits are realised.
  • Provides input to and implements standards and procedures for the achievement of good practice in the planning, delivery and operations of digital platforms, systems, information, and infrastructure within the organisation.
  • Participate in the determination and implementation of solutions to complex, operational problems including the coordination of necessary vendor, technical and business parties.
  • Lead and actively participate in a team providing support for service delivery, projects and day-to-day operational activities as required, including account management, Group Policy management, SOE management, Printer and device Management, patch management
  • Contributing to a positive and safe work environment by modelling conduct that is culturally capable, inclusive, respectful, and ethical.
  • Keeping yourself and others safe and well.
  • Other duties as required.

This is a six (6) month contract located within the Brisbane CBD.  Successful candidates are expected to attend the office.

Graham Eather - graham.eather@troocoo.com
Harry Harper - harry.harper@troocoo.com 

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