Ict Service Manager

3 weeks ago


Brisbane, Australia u&u Recruitment Partners Full time

We are partnering closely with one of our clients in the utilities sector to secure an ICT Service Manager to sit on the ICT Senior Leadership team and oversee the operational delivery and management of all IT Infrastructure and Systems. This includes the support of all third-party and internally managed IT services which support Organisational processes.

The role is responsible for managing and refining operational and service management processes to ensure that the services provided are fit for purpose, efficient and adapt to the changing business requirements.

In this role you will contribute towards the development and execution of the IT strategy and ensure its alignment with the business strategy and the delivery of capabilities required to achieve business success.

**You will be responsible for the following**:
Accountability for the performance of ICT services in meeting SLAs and KPIs. Including overseeing contracts and vendor performances;
Responsibility for the management, planning and forecast of ICT's operational budget;
Lead a team and culture that delivers a professional, customer oriented, innovative and focused ICT function that fosters collaboration and communication within the team, as well as with key internal and external stakeholders;
Responsible for the development, implementation and refinement of processes and procedures to provide consistent, efficient and repeatable service delivery;
Support the implementation of the ICT Strategy, ensuring successful change management to deliver and embed these changes;
Ensure that appropriate technology standards, governance processes and performance metrics are followed to ensure ICT delivers value to the business;
Sponsor / oversee delivery of Operational projects and Capital projects that relations to ICT operations e.g. hardware refresh; and

Team development - create strong team dynamics through effective recruitment, development, motivation, delegation and regular conversations with employees to provide feedback on progress and celebration of achievements. Proactively manage any performance issues as they arise.

You will bring the following experience and knowledge to this role:
Extensive experience (minimum 15 years) in IT and business / industry;
A solid background in IT service management practices using an ITIL framework;
Strong vendor and partnership management skills;
Several years of leadership responsibilities including managing cross-functional teams and influencing senior-level management and key stakeholders;
Demonstrated experience in strategic planning, organisation design and development;
Exceptional leadership skills with the ability to develop and communicate a vision that inspires and motivates staff and aligns to the IT and business strategy;
Excellent analytical, strategic conceptual thinking, strategic planning and execution skills;
Expertise in budget planning and financial management; and

Deep understanding of current and emerging technologies and how other enterprises are employing them.

Please submit your resume in Word format only.

Nicky Stanway.

DELIVERY LEAD, INFORMATION TECHNOLOGY

Get in touch
Call me on 07 3232 9133
Visit me at the Brisbane offices
Connect with me on LinkedIn



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