Business Systems Service Desk Officer

3 weeks ago

Adelaide Region SA, Australia HAYS Full time

A contract position for a well-regarded SA Government Department

**Your new company**
This SA Government Department is based in the Adelaide CBD and they are seeking multiple Business Systems Service Desk Officers to join their team.

**Your new role**
As a core role within the Customer Services team, the Business Systems Service Desk Officer will ensure the provision of high quality service delivery in areas such as operational monitoring, customer support, incident and problem management, asset management, and training and development.

**What you'll need to succeed**
To be successful in the role you will need:

- Payroll, Accounts Payable and/or Chris21 experience (essential).
- Provide first level advice and support to management and staff on System Support matters, in accordance with established government policies and procedures, change control, legislative requirements and audit regulations.
- Effectively manage all customer requests through to completion using the case management tool, through provision of proactive client communications, regular liaison with relevant stakeholders, and the escalation of requests.
- Actively contribute to the continuous improvement and development of the System Support Customer Service Desk and the System Support Team through learning and development and identifying opportunities and solutions.
- Assist in the technical implementation of System Support strategies, products, migrations and enhancements as required.
- Foster appropriate internal controls and quality assurance systems within the work area to ensure the effective audit, risk management and compliance against legislation, policies and procedures.

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2746695

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