Library Experience Officer

3 weeks ago

Nuriootpa, Australia The Barossa Council Full time

Library Experience Officer - The Barossa Council

Position Description

***

**Classification**:General Officer Level 2

**Department**:Development and Community Services

**Current Occupant**:Vacant

**This Position Reports To**:Team Leader Library Collection and Access Services

**Reporting To This Position**:None

**Location**:Library Branches

**Date Last Reviewed**:August 2023

**Approved by**:Director Development and Community Services

**Corporate Objectives**
All Employees of Council contribute to Council’s strategic goals and objectives. The _Barossa Community Plan_

2016 - 2040 lays the foundation for all strategic decisions made by Council and is supported by a _Corporate _
- Plan_. The Community Plan provides a clear strategic direction across a range of areas, as well as serving as

an overarching guide to measure our decision making and successful delivery of service. The Community

Plan shows commitment to the values of **_Land and Place_**, **_Community,_** **_Leadership_** and **_Achievement_** with

targets that reflect six key themes:
Natural Environment and Built

Environment

Health and Wellbeing

Community and Culture

Business and Employment

Infrastructure

How we Work, Good Governance

**Customer Service**
Council values its customers and strives to provide the right people, efficient processes and systems to deliver a

quality customer experience. Every role within Council serves an internal or external customer and we are

committed to ensuring that customers are at the centre of everything we do.

**Constructive Culture**
The Barossa Council is committed to developing a constructive culture that supports employees, Council and

the Community to achieve our goals. The behaviours of a constructive organisational culture consist of four

main constructive styles**:
**1 Achievement **Pursue a standard of excellence, set challenging but realistic goals and work

towards them with enthusiasm.

**2 Self-Actualising**

Maintain personal integrity, enjoy work, self-develop and take an interest in growth

and improvement activities.

**3 Humanistic-**

**Encouraging**

Be supportive of others in and outside the workplace and constructive in their

dealings with one another.

**4 Affiliative**

Be friendly, sensitive, and cooperate with others.

**Staff Values**
Our values support our organisational culture and include **_Honesty and Integrity, Transparency, _**

**_Communication and Teamwork. _**

Library Experience Officer - The Barossa Council 2 |

P a g e

**Position Overview**
Accountable for the provision and prioritisation of high-quality customer service and the delivery of a broad

range of effective and proficient operational library duties that support and optimise the community library

experience and contribute towards the promotion of lifelong learning, community strengthening and social

interaction.

**Key Responsibilities**
**Customer and Library Services**
- Perform a broad range of routine activities and functions that contribute to the smooth and efficient day

to day operation of Council’s Library services.
- Participate in a culture of exceptional customer service to all internal and external customers through the

delivery of a prompt, positive, effective and efficient library service.
- Assist members of the community to feel confident in and make the best use of Library services by

effectively guiding their access to resources, programs and events that are available across the various
library branches.
- Undertake operational library duties across all library branches including but not limited to:

- Issues and returns
- Responding to various channels of customer enquiries
- Routine shelving
- Item processing
- Supporting and promoting various programs and events
- General administration.

materials to effectively undertake enquiries and assist customers to meet their information needs.
- Provide administrative and/or operational support to ensure the effective operation of library specialisation

areas including Children’s Services, Adult Programs, Digital Literacy, Collections, Local History and Heritage,
Community Outreach and Home Library Services as required.
- Assist in community lifelong learning related to technology through supporting customers to effectively use

the internet, access social media and generally navigate computers and photocopiers as required.
- Actively contribute towards a professional and contemporary library image by taking pride in the

presentation of public and communal areas ensuring a consistently welcoming and tidy appearance,
regular maintenance and renewal of displays and accurate Library shelving in accordance with signage

and promotional material standards.
- Undertake ad-hoc project support of an administrative nature as required.
- Assist with the management and maintenance of registers and website publishing and associated

requirements.
- Actively participate in a collaborative team environment that ensures the effi

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