Operations Coordinator

2 months ago


Box Hill, Australia Eastern Health Full time

Permanent Full Time Role and a Permanent Part Time Role

On Call Afterhours work once trained

Box Hill Hospital

Medical Workforce Unit

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.

About the role

This position is responsible for the efficient and effective day to day administration and support to the Eastern Health medical workforce with specific service provision for a portfolio within one or two Clinical Directorate teams. To work collaboratively within and outside of the Medical Workforce Unit (MWU) to create a culture of service provision towards the senior and junior medical staff of Eastern Health.

About you

**To be successful in this role you will possess**:
Essential

Excellent customer service skills

Highly developed communication skills written and verbal

High level computer literacy (proficient Microsoft Outlook, Word & excel)

Strong numeracy skills

Strong negotiation skills

Strong work ethic

Drive for results with demonstrated ability to meet targets

Demonstrated ability to successfully work independently, within a team and across teams

Experience with taking Initiative

Demonstrated ability to juggle multiple tasks and issues simultaneously

Demonstrated ability to manage difficult issues in a calm and considered manner

Results focused with demonstrated ability to meet targets and timelines

Highly Regarded

Experience in a complex, multi-site, 24 hours, 7 days per week organisation

Previous experience in or demonstrated understanding of the healthcare industry

Proven experience in the preparation and management of rosters and electronic roster systems

Demonstrated understanding of Human Resource practices, policies, procedures and methodologies

Demonstrated understanding of industrial Awards and agreements

Experience in the production of employment contracts for senior staff

Experience in the on boarding of medical staff

Desirable

Current Drivers License

Tertiary qualification in either leadership and management or human resources

Key Result Areas /Key Performance Indicators

Please refer to the attached position description for further details of the role.

Vaccination against infectious disease is a mandatory requirement of this role. An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here

Diverse and engaging career opportunities

Friendly & supportive team

Flexible working hours

Salary packaging options

Career progression in our teaching hospitals

Next Steps

**Please note**:
Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.

Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.

**Values in Action**: Respect for all | Safe always | Partnering in care | Learning and improving every day

Selection Criteria

**Essential**: Customer Service experience with; attention to detail, ability to negotiate outcomes, strong work ethic, ability to work inter-dependently along with high level communication skills

**Essential**: Medical Workforce or Hospital Administration experience along with experience in a complex, multi-site, 24 hour, 7 day per week organisation

**Essential**: High level computer skills with Microsoft Programs including word and excel with proven and proficient expertise in systems or data base management

**Essential**: High level roster skills with knowledge of DIT Award conditions and hours of work for Junior Medical Staff or similar comparable work in the health sector

**Desirable**: Demonstrated understanding of Human Resource practices, policies, procedures and methodologies

Contact Person
JULIE SHALDERS

Contact Number
(03) 8396 8005

Alternate Contact Person
Rebecca Sutherland

Alternate Contact Number
(03) 9895 3469

Closing Date
28/07/2023



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