Executive Assistant

6 months ago

Gosford, Australia NSW Government -Department of Customer Service Full time

**Executive Assistant, Ongoing opportunity, Flexible + Hybrid work locations**

The Department of Customer Service is looking for an Executive Assistant Officer to join our growing cyber security team on a permanent full-time basis This position will be critical in supporting the delivery of cyber security functions and capabilities that protect and defend essential services for the people of NSW.

You will provide range of executive, secretarial and administrative support services across a range of complex issues to support the Senior Executive’s achievement of organisational objectives.

This position involves working in a fast-paced environment with the opportunity to grow and develop in a supportive and collaborative team. The right applicant will be able to hit the ground running, who can work autonomously and as part of a team. Executive Assistant experience is desired.

**Benefits**
- Fantastic ongoing clerk grade 7/8 opportunity, salary range: $106,025 - $117,363 + super, appropriate with experience
- Genuinely flexible working arrangements
- State of the art offices in McKell, Parramatta and Gosford
- Wellbeing programs and resources available
- Excellent career development and learning development opportunities
- Discounted Gym Memberships and Employee Assistance Programs

**About Us**

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

**Your responsibilities will include**:

- Provide a range of administrative and support services, proactively responding to enquiries on behalf of the two Directors within the Chief Information Security Officer or delegating within the team as required
- Prepare, coordinate, and review high level communication including submissions, briefing notes and correspondence, to respond to issues and enquiries, ensuring sensitive matters are treated with confidentiality, integrity and maturity
- Research, collate and coordinate reports, advice and briefings on complex policy and operational matters to support informed decision making and planning
- Provide secretariat function to the Leadership Team; prepare weekly meeting agendas, facilitate the meeting, distribute minutes
- Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of timely and accurate information
- Provide timely, insightful, and outcomes-based support to our stakeholders, supporting with responding to helpdesk enquiries
- Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible
- Monitor, implement and evaluate administrative practices, systems, and procedures within the team to optimise efficiency and support the delivery of quality outcomes
- Lead and manage one direct report who is responsible for the management of the Executive diary appointments, travel arrangements and adhoc administrative tasks
- Assist with the management of financial payments and reporting and currency of Human Resource management systems
- Manage and coordinate all recruitment activities on behalf of the team

***About you**:
You are passionate about business operations and helping people. You take pride in your work and are committed to the team’s development and achievements. You will have experience delivering excellence in executive support services. You are committed to your Executive and team and are flexible and reliable when your help is needed.

Some of your key attributes include:

- Someone who can “manage up” to drive efficient outcomes and keep your Executive informed without them needing to follow up with you
- An analytical thinker who can think outside the box to solve complex problems
- An eager learner, someone who is keen to be mentored by strong leaders who are committed to your development
- A team player with strong work ethic, who values feedback and supporting the team to succeed
- A flexible worker who can adjust their capabilities to suit a variety of stakeholders

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you

***What we need from you**:
Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

**Closing Date: Friday 25th August 9:59am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We

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