Manager, Service Delivery Operations

3 weeks ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

Utilise your adminitrative expertise to provide support and advice to Victim Services, Support and Reform
- Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 6: $129,379 - $173,138 plus superannuation.

**About the Business Unit**:
Victim Services, Support and Reform (VSSR) is part of the Police, Racing, Victims and Coordination Division of the Department of Justice and Community Safety (DJCS). VSSR is responsible for the delivery and reform of services to victims of crime, placing victims at the centre of our justice system.
The Victim Services Support Operations team within VSSR is responsible for the delivery of trauma informed and victim centric services, including the Victims of Crime Helpline, Victims Register, as well as funding the state-wide Victims Assistance Program to provide eligible victims with flexible case management services to meet their practical, emotional and psychological needs to help manage the effects of crime.

**About the Role**:
The Manager, Service Delivery Operations is responsible for leading, planning, developing and overseeing practice development the contract management of externally funded services including the VAP, clinical supervision for Victim Services Support Operations staff, Critical Incident Response planning and training for VSSR staff.
It also contributes to the effective operation of VSSR and the wider victim support system by:

- adhering to the organisational vision, policies, guidelines and procedures
- adopting behaviours which support productive teamwork
- providing and accessing effective direct service support and resourcing
- providing effective management support to staff; and
- using ICT and writing skills to enhance the work of the team, organisation and wider support system

**About you**:
**To be successful in this role, you will have**:

- Demonstrated strategic and operational management experience within a diverse and complex human service environment.
- Demonstrated knowledge and experience in the provision of effective, on-going services to victims of crime and their families.
- Demonstrated ability to lead a high performing team and promote a culture which encourages initiative, innovation and emphasises the value of continuous improvement

How to apply

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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