IT Service Delivery Manager

1 week ago


Melbourne City Centre, Victoria, Australia Workplace Injury Commission Full time
Workplace Injury Commission (WIC)
Melbourne
$138,207 per annum (plus super) + excellent mentoring and support

  • Enjoy rewarding work, a respectful culture, and the support you need to thrive
  • Competitive remuneration, flexibility, and incredible benefits
  • Play a key role supporting WIC as we help injured Victorians find a way forward

The impact you'll have:


At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives.

We're a robust Victorian Government statutory authority that's making an impact.

As we embark on an exciting new chapter of growth, we need you to join us as an IT Service Delivery Manager.

In this role, you'll be joining a collaborative team that play a key role within the organisation, delivering and maintaining a consistent and high-quality IT support service to WIC employees.

You'll be responsible for business-as-usual operations for all services, whilst leading the Service Desk team and managing business stakeholders.

Along with your flair for IT and genuine passion working with people, you will bring your unique perspectives and expertise to help us turn our proud legacy into a bright future.


Who we're looking for:

To succeed in this role, you will have:

  • A track record of delivering IT services that others talk about. You will be able to describe why and how you have previously provided IT service delivery that had a major impact.
  • Proven experience in and a sound technical knowledge of the operational support, maintenance and use of IT hardware and systems.
  • Demonstrated leadership and management of IT operations and related projects.
  • Highly developed communication and interpersonal skills with the ability to liaise/consult with employees, government officials, stakeholders and senior external associates.
  • Proven experience introducing IT service management practices and processes within organisations.
For further information, please refer to our position description. [Link to PD]

Resolution matters. And so do you.
We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

  • Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
  • More leave when you need it most flexible leave arrangements tailored to you.
  • Access to our 24/7 holistic mental health and wellbeing program for you and your family.
  • A progressive and supportive work environment with experienced leaders who are invested in you.
Here are some of the things we hope you'll love about working with us:

  • Help Victorians find a way forward


As an IT Service Delivery Manager, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.


  • Find support and relationships that count
Respect is a key value here. We trust and empower you to be your best self, at work and home.

  • Respect today, shape tomorrow
Bring your diverse thinking and help make us even better.

  • Be rewarded for your contribution
We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

Visit our careers site to find out more and read the stories of our incredible people.

Want to help us shape a brighter future? Join us.
Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, Wednesday 12 April 2023.

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