Program Delivery Manager

1 week ago


Melbourne, Victoria, Australia Service Stream Full time
Primary Location

Melbourne, VIC
Job Description Summary

An exciting opportunity has arisen for a National Workflow & Process Delivery Manager to join Service Stream Team based out in Melbourne
About the Role


Positioned within Service Stream's Operations and Maintenance Business Unit, the National Workflow & Process Delivery Manager role will support the administrative execution of current and future within the Operations and Maintenance Business unit.

Develop, Maintain, and identify enhancements from a system and process perspective to drive contractual and business unit deliverables, enhance performance and success of the Service Stream Operations and Maintenance business unit and improve the internal staff, external workforce, client, and End User experience.


Demonstrating a strategic approach to all deliverables, your ability to collaborate, analyse, problem solve, risk mitigate, persevere, and provide solutions focused outcomes within a demanding agile environment within budget and on time is crucial.

A commitment to essential ongoing delivery areas.

Compliance with environmental, safety, quality and client service programs and systems and


Utilise the client provided forecast to develop headcount models that are updated monthly to accurately resource the work management centres within your remit.

Continual process and system improvement

Driving and delivering outcomes in line with contractual requirements

Deliver within the financial forecast and budget.

About the Role

Nature of position:
Permanent Full time

Location:
Melbourne

Reporting Line:
Program Delivery Manager


Overall responsibility to ensure the safe and timely delivery of all Ticket of Work (TOW) received from the client within the O&M business unit.


  • Ensure OHSE KPI requirments are met, and all works completed with Safety as a key objective.
  • Adhere to legislative guidelines including HSEQ regulations and other relevant industry legislation.
  • Ensure WO's are completed as per Contractual requirements.
  • Utilising the client volume forecast, develop a headcount model to accurately resource.
  • Drive the recruitment of the required resources to complete the dispatch and management of all WO associated with the volume forecast. This includes Internal centralised or regional admin and supervision requirements.
  • Liase with Centralised or Regional leads, to manage contractual KPI/SLA requirements.
  • Stakeholder management.
  • Client relationship management.
  • Identify, develop and implement nationalbased reporting.
  • Participate and assist the Program Delivery Manager to implement a scalable strategy and highlevel processes to deliver an ongoing solution to manage the business unit's performance.
  • Participate and assist the Program Delivery Manager to implement an effective communications strategy of all reporting measures to ensure all key stakeholders have clear visibility of all critical measures/metrics, including future views and targets set by the client.
  • Participate and assist the Program Delivery Manager to implement a governance framework for the delivery of the division's deliverables for overall program delivery performance
  • Proactively identify and report on each region's performance forecast v's actual and make recommendations/strategies and solutions to maintain positive outcomes
  • Proactively identify issues with meeting internal and external KPI and SLA and make recommendations/strategies.
  • Communication and escalation of problems quickly and effectively.
  • Develop and maintain effective working relationships.
  • Participate in National Governance meetings to present progress of all key measures and update on initiatives O&M.
  • Conducting business to the highest standard and in line with the Service Stream Core Values.
About You

  • Have 7+ years driving a high performing, fastpaced workforce, or project team.
  • Have 3+ years National Management experience.
  • Demonstrated experience implementing process improvement for a fastpaced operational workforce.
  • Demonstrated experience in forecast and resource modelling.
  • Demonstrated experience using Power BI reporting to monitor outcomes and performance.
  • Demonstrated experience in working with various regulatory authorities.
  • Experience gained on large complex construction, industrial, technical, or commercial projects.
Qualifications required

  • Tertiary qualifications in related discipline preferred and or demonstrable experience.
  • Advance skills in using Power BI, MS Word, Excel and other operational systems.
  • Advance written and verbal skills

Benefits:

  • Hybrid working arrangement.
  • Great Team Culture.
  • Focus on employee reward and recognition.
  • Wide range of corporate staff benefits including discounts at major retailers across Australia.
  • Opportunities for growth and development in a leading ASXlisted company
About Us

ServiceStream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate
  • Program Manager

    1 week ago


    Melbourne, Victoria, Australia Delivery Centric Technologies Full time

    Job descriptionRole: Program ManagerHello Folks,We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below rolesAbout Delivery...


  • Melbourne, Victoria, Australia Davidson Group Services Full time

    Join Australia's peak body to further the development of the clean energy industry Key role in continuous improvement Work with a likeminded and valuesdriven teamThe Clean Energy Council (CEC) is the peak body for the renewable energy and energy storage industry in Australia. We represent and work with hundreds of leading businesses operating in solar, wind,...


  • Melbourne, Victoria, Australia Origin Energy Full time

    Salary + annual bonus and performance review CBD office, close to public transport | hybrid working 40% in the office Melb, Bris, Syd, Adl basedDelivering good energy starts from withinIt's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and...


  • Melbourne, Victoria, Australia KPMG Full time

    Enterprise Advisory's Oracle practice helps our mid-market clients to unlock the potential of digital transformation with Oracle cloud products to deliver better planning and decision-making. Our purpose is to create tangible value for our clients, shoulder to shoulder, from strategy through to execution, enabled by technology and deep operational expertise...

  • Agile Delivery Lead

    7 days ago


    Melbourne, Victoria, Australia Delivery Centric Technologies Full time

    Looking for Agile Delivery Lead to join a fast-paced financial organization. We'd welcome you to applyJob Title: Agile Delivery Lead/Release Lead-Business Platform services, Digital PortfolioLocation: Melbourne, VICEmployment type: ContractAbout Delivery Centric:Delivery Centric is a customer focused, technology solutions provider for the APAC region. With a...


  • Melbourne, Victoria, Australia Coalescent Ib Full time

    Technical Program Delivery Manager (C1 M)Contract There are plenty of technology consulting businesses in Australia.Some of them claim to service "Blue Chip clients".A few of them claim to be specialists in complex project delivery.A smaller group ofthem also claim to specialize in Digital transformation.We're one of the very few who can truly claim to be...


  • Melbourne, Victoria, Australia Melbourne Water Full time

    Job Number:Work type: Permanent Full TimeLocation: Melbourne DocklandsCategories: Information TechnologyOur Organisation:At Melbourne Water we love water and love life. What we do makes a vital contribution to Melbourne's famous lifestyle. We achieve this by supplying high quality drinking water, providing outstanding sewerage services, integrating drainage...


  • Melbourne, Victoria, Australia Melbourne Water Corporation Full time

    Job Number: Work type: Permanent Full Time Location: Tarago Reservoir, Thomson Reservoir, Melbourne - Eastern Region Categories: Environment, Management, Operations and Maintenance, Planning Who we are At Melbourne Water, we're more than just a utility provider, we're the guardians of Melbourne's essential water and environmental resources.Our work is not...


  • Melbourne, Victoria, Australia Hudson Australia Full time

    We are seeking a Program Delivery Governance Advisor for a period of 12 months - 3 days a week.About YouResponsibilities:Responsibilities for this engagement are primarily:Oversee and advise Program Manager and internal resource groups Advise on delivery methodology and governance; provide delivery assurance Risk and issue management, status monitoring and...


  • Melbourne, Victoria, Australia KPMG Full time

    Enterprise Advisory's Oracle practice helps our mid-market clients to unlock the potential of digital transformation with Oracle cloud products to deliver better planning and decision-making. Our purpose is to create tangible value for our clients, shoulder to shoulder, from strategy through to execution, enabled by technology and deep operational expertise...

  • Program Manager

    1 week ago


    Melbourne, Victoria, Australia Talent International Full time

    australia melbourne contract negotiable Contract Until 29th December Government Agency CBD Location Hybrid workingeEnvironment Security Uplift ProgramThe roleOur client is seeking a Program Manager to set up a program plan and lead the delivery of a Security Uplift wokring across a steeam of 15 different initiaitives.Key Responsibilities Develop project...

  • Delivery Manager

    1 week ago


    Melbourne, Victoria, Australia Hudson Australia Full time

    Responsibilities- leading and overseeing the day-to-day delivery of the program's deliverables, both internal and externally managed by vendors.- ensuring that delivery is executed in accordance with the program's governance processes and aligned with the commercial arrangements.- liaising and planning with the departments Division to deliver internal...

  • Program Manager

    1 week ago


    Melbourne, Victoria, Australia CYOS Solutions Full time

    Application closing date: Wednesday, 23 August :59pm, Canberra time (in Canberra)Estimated start date: Sunday, 01 October 2023Location of work: ACT, QLD, SA, VICLength of contract: 12 monthsContract extensions: 2 x 12 monthsSecurity clearance: Ability to obtain Baseline clearanceRates: $130 - $170 per hour (inc. super)Program Officers provide high-level...

  • Program Manager

    1 week ago


    Melbourne, Victoria, Australia Opus Recruitment Solutions Full time

    Program Manager 12 month contract Melbourne- $900 - $1150 per day years' experienceAbout the roleI am currently working with a large client who are requiring two Program Managers for 12 month contracts to start this month. First role is a CRM Program Manager and the second is a Data and reporting Program Manager.Main Duties Shape and deliver across the main...

  • Delivery Manager

    1 week ago


    Melbourne, Victoria, Australia Technology People Australia Full time

    Delivery Manager 6 Months Melbourne CBD My client is embarking on a major Data and Analytics transformation and is looking for a Delivery Manager. This position is a pivotal role for the transformation and requires someone with strong Data knowledge. Agile coaching, practices/methods and implementation into teams, adoption of Jira/Confluence. Delivery...

  • Delivery Manager

    1 week ago


    Melbourne, Victoria, Australia Davidson Recruitment Full time

    About the CompanyDavidson Technology are currently supporting one of Australia's top supermarket giants in finding an exceptional Delivery Manager to deliver a large-scale Salesforce program.The organisation are looking for a skilled Delivery Manager to join them on a 6-month contract. The organisation adhere to a current Hybrid Work model and require 1-2...

  • Program Manager

    1 week ago


    Melbourne, Victoria, Australia Pearson Full time

    Job Information Assessment & Qualifications Program Manager in Melbourne, AustraliaAbout the Role: Currently looking for a Program Manager responsible for ensuring successful implementation and delivery of client programs. Acts as the main communication link between clients and internal teams, ensuring client satisfaction throughout the process.Our Team:...

  • Delivery Manager

    1 week ago


    Melbourne, Victoria, Australia Transurban Full time

    Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.About the roleWe're seeking a Delivery Manager - Customer,...

  • Program Manager

    1 week ago


    Melbourne, Victoria, Australia Hudson Australia Full time

    We have an exciting opportunity for an ICT Program Manager (Security) to work with State Government Department - 5 months daily rate contract.Key Accountabilities - Manage the delivery of the corporate Information Communication Technology (ICT) program of works as approved by the Strategic Leadership Team to meet strategic business and technical drivers and...

  • Program Manager

    7 days ago


    Melbourne, Victoria, Australia Ensure Recruitment Full time

    CBD based - hybrid model Dynamics 36 2 year fixed term contractWe are currently looking for a Program Manager with experience in leading large-scale transformation programs, for a CBD based role on a 2-year fixed term contract.The Program Manager will: Work closely with stakeholders to develop and maintain the strategy, prioritisation roadmap, and delivery...