Customer Service Representative

4 months ago

Prestons, Australia Valmont Australia Pty Ltd Full time

**We are currently seeking a Customer Service Representative to join our Prestons branch** on a full time permanent basis. It is an exciting time to be joining our Customer Service team as we continue to push ways to innovate and find the best solutions for our customers.

**We are on the lookout for someone who wants to join us on this journey and is ready to continue to grow and develop in their career**

**Who are we?**

At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.

Our Webforge Locker division is a leading manufacturer of metal flooring and allied products. Our product range spans from access flooring and safety barrier solution to Architectural and Extractive screening products.

**As the Customer Service Representative, your responsibilities will include;**
- Assist in processing of RFQ to Order release stages.
- Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities
- Working with Internal stakeholders to provide support in completing business objectives
- Answers customer queries in regards to pricing, turnaround and technical information
- Entering, maintaining and reviewing customer pricing and database
- Contribute as an active member of the Business by generating ideas and opportunities, as well as identifying risks and helping resolve business issues and problems
- Compliance with a range documented procedures, processes and adhering to all regulations

**About you**

We are looking for someone who is **passionate about all things customer service** and delivering an exceptional experience for our internal and external customers.

This individual will need to have a hard-working attitude and be passionate about developing their capabilities within this space. You will also have a demonstrated ability using Microsoft Office & Excel, and following detail processes.

You will also thrive in a fast paced environment, and have the personal drive, initiative to ‘get things done’ and able to follow through to execution.

**If you do not have Customer Service experience within the manufacturing or steel industry we still encourage you to apply You will be provided with training and on-going support to ensure you succeed in your role.**

**Why join Valmont Industries?**
- _**Rewards & Benefits**_- Valmont Australia employees enjoy access to exclusive company benefits that include Discounted Private Health Insurance, Competitive Novated Lease options and staff discounts on range of retail products.
- _**Global Opportunity**_ _-_ We have 87 facilities and do business in over 100 countries. That’s how Valmont can offer opportunities that are as vast as the planet itself.
- _**Culture **_-_ Valmont employees spanning generations have benefitted from our commitment to work/life balance and a family-first operating philosophy

When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and **BUILD YOUR WORLD.**
- All successful applicants will be required to undergo pre-employment checks including a medical._
- Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law._

**Job Types**: Full-time, Permanent

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Annual bonus

Application Question(s):

- What's your expected annual base salary?
- Are you willing to undergo a pre-employment medical check?

Work Authorisation:

- Australia (required)

Work Location: In person

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