Service Coordinator

4 weeks ago


Melbourne Eastern Suburbs, Australia Frontline Recruitment Full time

**SERVICE COORDINATOR - LAUNDRY SERVICES**

As Service Coordinator you will play a vital role in ensuring the highest level of customer service to both commercial and industrial laundry clients.

**Key Responsibilities**:

- Coordinating the daily schedules of our Field Service Technician Team in Victoria and New South Wales, ensuring optimal utilisation of resources.
- Issuing work requests to our national team of Sub-Contractors and maintaining effective communication between all internal departments and subcontractors.
- Escalating service requests to our Technical Support Team when necessary and prioritising customer requests to allocate resources appropriately.
- Providing regular and timely updates to customers on the status of our technicians attending to their requests, fostering trust and satisfaction.
- Coordinating scheduled preventative servicing and maintenance, including country and interstate runs, to keep our equipment in top condition.
- Undertaking other administrative duties as required to support the smooth operation of our service department.

**About You**:

- Minimum 12 months experience in a similar Service Coordinator role.
- Exceptional attention to detail and problem-solving skills.
- The ability to prioritise work-flow and make confident decisions.
- Professional communication and telephone skills, with the capacity to handle challenging conversations.
- A natural ability to forge strong relationships both internally and externally.
- Confidence in multitasking, adaptability to change, and the capability to work independently.
- A good knowledge of Melbourne Metro and Victoria (knowledge of other states is desirable).
- Job Reference: 196475_
- Contact: Brittney Elso 0487666894_

Alternatively, for a confidential discussion, please contact **Brittney Elso **on **0487 666 894 **quoting the reference number above, or check out our website for other available positions.



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