Service Operations Specialist Wa

3 weeks ago

Perth Eastern Suburbs, Australia GE HEALTHCARE Full time

**Job Description Summary**: The Service Operations Specialist reporting to the Service Delivery Manager (SDM) is responsible supporting field engineers and customers to perform the day-to-day maintenance and repair of medical equipment. This role is responsible for clearing roadblocks, providing visibility, gathering business support to enable seamless service delivery, customer and field experience. It is important the Service Operations Specialist promotes a strong culture of collaboration between the sales, technical, operational and support teams and to achieve optimal customer service delivery, with a focus on maintaining a strong communication pathway with customers.

The Service Operations Specialist will ensure the field team is supported by removing noise and ensuring the resources (parts, tools, remote support) are available when needed. Exceptional influencing skills will be required to tie in and draw resources from across the business to support the customers and field. The Service Operations Specialist will have excellent communication skills and keep customers, account managers, SDM and other stakeholders always updated on critical actions.

The Service Operations Specialist is the key interface between the customer facing field teams and the wider business and will ensure the smooth running of day-to-day activities.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Responsibilities**:
**Leadership**
- Collaborate with peers in the Service Organisation, Functional and Sales teams to drive and execute on key business priorities and drive a customer first approach to resolving issues.
- Assist SDM to maintain business operations, produce reports tracking team performance against key performance indicators, relevant metrics and Team Priorities
- In conjunction with the Field service coordinator monitor utilization and optimization of resources
- Be involved in team’s development and liaise with SDM for timely execution of Operational development
- In conjunction with the Field service coordinator ensures timely execution and completion of field modification instructions (FMIs) and PM inspections and compliant documentation
- Championing and leading productivity initiatives through the involvement in operational projects
- Promotes and creates a positive safety culture amongst the team

**Customer Support**
- Support the SDM to develop key customer relationships ensuring customer satisfaction
- Drive processes for timely escalations - Customer Satisfaction Opportunities (CSO)

**Operations Rigour**
- Drive adherence to field processes such as parts ordering and return, Dead On Arrival, Service Request (SR) rigour, primary FE/site alignment, On Call and Overtime management
- Lead initiatives to improve overall speed and quality of response to customers.
- Work with Project Management Officer (PMO) on installations and ensure timely delivery of system to customers.

**Talent development, training and workforce planning**
- Regularly provide updates, including regular communication to the business via various written, recorded, live presentations / updates to ensure visibility of the function across region.

**Compliance**
- Create and drive a culture of safety and compliance within the team.
- Implement programs like safety inspection, Take 2, defensive driving etc. to drive safety awareness to meet and exceed our employer obligations for our staff.
- Partner with Quality Assurance, Regulatory Affairs, Product, PMO and Service team to drive traction on the topics including but not limited to:

- Install and Site Readiness checklists.
- Radiation and Electrical licensing.
- Electrical Safety compliance.
- FMI process execution.
- SR Quality.
- Tools and Test Equip calibration and compliance.

**Quality Specific Goals**:

- Complete all planned Quality and Compliance training within the defined deadlines.
- Identify and report any quality or compliance concerns and take immediate corrective action as required.

**Healthcare Sector Australia - Vaccine for Preventable Diseases**
- Australian States have mandated or are intending to mandate that contractors who enter healthcare sites must be able to provide evidence of vaccination for vaccine preventable diseases (VPDs) prior to working at their premises.
- GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.
- To ensure your risk is minimised, you may be required to provide evidence of immunity/vaccination prior to commencing with GE Healthc

  • Specialist Services Officer

    5 days ago

    Perth, Australia St John WA Full time

    Specialist Services Officer – Secondment We are seeking suitably experienced and motivated people to join our Emergency stream as a Specialist Services Officer. This is a 12-month fixed term opportunity which will work on the Specialist Services Desk (SSD). For operational reasons, this role may be based from the State Health Operating Centre in East...

  • Clinical Specialist

    4 weeks ago

    Perth, Australia Lighthouse Recruitment Full time

    The Clinical Specialist will focus on delivering high standard of quality care - The organisation will contribute to development & Training - 120k - $140k + Super + Travel - **Do you have 2 + Years experience as Clinical Manager in Aged Care?**: - **Great base Salary**: - **Travel Bonus included - would need to be travelling around Perth, WA**: - **Future...

  • Operations Manager

    2 days ago

    Perth, Australia Alzheimers WA Full time

    salary packaging - 5 weeks of annual leave and leave loading - car bay provided at our head office (Subiaco) **Position Summary**: Reporting into the head of department for Community Care & Support Services, our operations manager is responsible for all aged care services operations at our 3 respite houses and for our community support workers. This is a...

  • Claims Specialists

    3 days ago

    West Perth, Australia RAC WA Full time

    Hybrid work approach with 50% from home and 50% from our West Perth OfficeWork Monday - Friday with alternating shifts 7am-3pm, 8am-4pm & 9am-5pmExcellent staff discounts and career development opportunities!What’s your Why? What keeps you driven and motived at work each day? Are you looking for a meaningful and inspiring community driven work environment?...

  • Lead Specialist, Claims Assist

    2 weeks ago

    West Perth, Australia RAC WA Full time

    With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”Our Claims Assist team currently has multiple opportunities available for self-driven individuals who have...

  • Claims Specialists

    2 weeks ago

    West Perth, Australia RAC WA Full time

    Hybrid work approach with 50% from home and 50% from our West Perth OfficeWork Monday - Friday with alternating shifts 7am-3pm, 8am-4pm & 9am-5pmExcellent staff discounts and career development opportunities!What’s your Why? What keeps you driven and motived at work each day? Are you looking for a meaningful and inspiring community driven work environment?...

  • Motor Claims Specialists

    1 week ago

    West Perth, Australia Royal Automobile Club of WA Full time

    We are seeking Motor Claims Specialists & Recoveries Specialists to join the RAC Insurance Claims team. - Hybrid work approach with 50% from home - Work Monday - Friday with alternating shifts 7am-3pm, 8am-4pm & 9am-5pm - Excellent staff discounts and career development opportunities! What’s your Why? What keeps you driven and motived at work each day?...

  • Wa Service Technician

    4 weeks ago

    Perth, Australia Osmoflo Full time

    OPERATIONS | Perth Metropolitan Closing date: 01/09/2023 WA Service Technician OPERATIONS | Perth Metropolitan Osmoflo Water Management Pty Ltd is a leading Global designer, manufacturer, operator and maintainer of advanced water treatment systems working across different industries, markets and international locations. We are seeking a Service...

  • Claims Specialists

    1 week ago

    West Perth, Australia RAC of WA Full time

    Hybrid work approach with 50% from home and 50% from our West Perth OfficeWork Monday - Friday with alternating shifts 7am-3pm, 8am-4pm & 9am-5pmExcellent staff discounts and career development opportunities!What’s your Why? What keeps you driven and motived at work each day? Are you looking for a meaningful and inspiring community driven work...

  • Lead Specialist, Claims Assist

    1 week ago

    West Perth, Australia RAC of WA Full time

    With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”Our Claims Assist team currently has multiple opportunities available for self-driven individuals who have...

  • Member Resolution Specialist

    1 week ago

    West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.2 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” To further support the Insurance business, we have some exciting, additional roles within our Claims team for...

  • Service Planner

    4 weeks ago

    Perth, Australia Atlas Copco Australia Pty Ltd Full time

    **Service Planner - WA**: - Functional area: Service- Country: Australia- City: Perth, WA- Company name: Atlas Copco Australia Pty Ltd- Date of posting: Feb 9, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...

  • Supplier Assurance specialist

    7 hours ago

    West Perth, Australia RAC WA Full time

    With over 1.2 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”Reporting to the Governance & Assurance Delivery Manager this role provides an assurance and validation service to...

  • Aboriginal Participation Specialist

    4 days ago

    Perth, Australia GHD Full time

    Our Western Australia team is now seeking an Aboriginal Participation Specialist to become an integral member of our WA business. Based out of our Perth office on Whadjuk Noongar Country, this exciting role will help GHD bring to life our determination and commitment by playing our part in increasing the participation of Aboriginal and Torres Strait Islander...

  • Wa Service Technician

    4 weeks ago

    Perth, Australia Osmoflo Full time

    OPERATIONS | Perth Metropolitan Closing date: 29/06/2023 Osmoflo Water Management Pty Ltd is a leading Global designer, manufacturer, operator and maintainer of advanced water treatment systems working across different industries, markets and international locations. We are seeking a Service Technician who has the ‘right Osmoflo attitude’ - a ‘can...

  • Customer Service

    1 week ago

    West Perth, Australia Royal Automobile Club of WA Full time

    Our vibrant contact centre is based in the hub of RAC in West Perth. Your role as a Customer Service / Claims Specialist is to provide outstanding service to our members during their time of need. The next intake commences on Monday 11th September 2023. Location: West Perth offices & work from home 50% of the time Working hours: 37.5 hours per...

  • Parts Interpreter

    4 weeks ago

    Perth, Australia Truck Centre WA Full time

    Great opportunity to further develop your career with WA's market leader - Competitive compensation package including loyalty leave - FIFO or Residential options on offer **The Company** 'Truck Centre (WA) is WA's sole Mack, UD and Volvo Truck Specialist Dealership'. With 8 branches operating successfully statewide, we pride ourselves in taking on the...

  • ITSM Process Specialist

    5 days ago

    West Perth, Australia RAC WA Full time

    We are seeking you, a highly skilled professional who can ensure the seamless interaction of various ITSM processes, including incident, problem, knowledge, system change configuration, and more.If you have a passion for process excellence and possess the technical know-how to drive continuous improvement, this is the perfect opportunity for you!What will...

  • Customer Service Specialist

    1 week ago

    Melbourne Eastern Suburbs, Australia HAYS Full time

    Permanent / $70k - 85k + Super / East Melbourn / Customer Service Specialist in Telecommunications **Your new company** Hays is proud to partner with a market leader in the telecommunications sector. Located in Melbourne’s Eastern suburbs, this rewound company is seeking a customer service specialist to join their team. We are seeking a highly motivated...

  • Claims Specialists

    3 days ago

    West Perth, Australia Royal Automobile Club of WA Full time

    Hybrid work approach with 50% from home - Work Monday - Friday with alternating shifts 7am-3pm, 8am-4pm & 9am-5pm - Excellent staff discounts and career development opportunities! What’s your Why? What keeps you driven and motived at work each day? Are you looking for a meaningful and inspiring community driven work environment? Then look no...